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Jacky Jones Ford Of Hayesville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (206 reviews)
Visit Jacky Jones Ford Of Hayesville
Sales hours:
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Sales Service
Monday 8:00am–6:30pm 8:00am–5:00pm
Tuesday 8:00am–6:30pm 8:00am–5:00pm
Wednesday 8:00am–6:30pm 8:00am–5:00pm
Thursday 8:00am–6:30pm 8:00am–5:00pm
Friday 8:00am–6:30pm 8:00am–5:00pm
Saturday 8:00am–4:30pm Closed
Sunday Closed Closed
New (866) 348-7833 (866) 348-7833
Used (866) 380-6418 (866) 380-6418
Service (866) 396-9104 (866) 396-9104

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent...as always!

I have bought several vehicles from Jacky Jones and it is always a pleasant, hassle-free experience. I get an excellent vehicle, at an excellent price, with excellent service during and after the sale! I always recommend this dealership whenever the subject of car buying comes up. I totally love these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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All over great people and facility

Got it all done. I love Jacky Jones service Andy ALWAYS knows what to do and makes everything smooth and worry free for me the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're so happy you enjoyed working with our staff, Tamara! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

Tire purchase

After shopping all around for tire prices I found the Jacky Jones Ford in Hayesville North Carolina what's the lowest..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GREAT SERVICE AND STAFF!

Service and staff are all excellent....Friends of mine from out of town come to JJ Ford to purchase their vehicles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Mary, we are happy you had a pleasant experience at our dealership. We appreciate your review of our team, and the staff here at Jacky Jones Ford of Hayesville look forward to further serving you in the future!

Routine periodic service plus recall

2013 used Escape... Routine "The works" appointment plus recall item Routine service performed but recall specs changed and had to order additional parts....Rescheduled for recall repairs next week.. Inconvenient but no major problem since I'm a retiree...

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent customer service

After obtaining a quote for replacement tires (which was, by the way, easily $200. less expensive than any other competitor), an appointment was scheduled for installing the tires and alignment, which was accomplished on time, as always. When arriving home, I realized that there had been a minor mistake made by the technician which resulted in my F-150 being a bit of a mess from a cleanliness standpoint. I called and explained the issue to the service manager, who went above and beyond to resolve the issue very much to my satisfaction. Customer loyalty is a benchmark of this dealership, for good reason: customer service is stellar at Jacky Jones. I have purchased multiple vehicles from this dealership, through two ownership changes, since 1990 and have never been disappointed either in sales or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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used car purchase

Car was better than advertised,JC was great,easiest car purchase ever---Chas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Great service

They immediately took my truck in when I got there and performed the service in a minimum amount of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Lee! Thank you for your positive review. We respect our customer's time and budget. Thanks for the feedback and strong recommendation!

Excellent and friendly service.

Great purchasing experience as I have done it many times over the years and have been totally satisfied with both the dealership and sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you. We take our reviews seriously and are delighted to hear about your visit. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!

Great service as usual

As Always, I was able to get an appointment for my car to be serviced very quickly. Andy and Tammy are always pleasant, helpful and efficient. The work was done while I waited this time and I was surprised at how quickly it was done. It was nice having coffee, TV and Wi-fi available in the waiting area also! All in all....another good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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