Reviews
Write a reviewGreg Lair go my vehicle fixed and it runs great!
Greg Lair go my vehicle fixed and it runs great! Terry kept me updated on my issues with my vehicle and how long it would take to repair it.
Greg Lair go my vehicle fixed and it runs great!
Greg Lair go my vehicle fixed and it runs great! Terry kept me updated on my issues with my vehicle and how long it would take to repair it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Kathy! We appreciate your feedback and are thrilled to hear that your vehicle is running great. It's wonderful to know that Terry kept you updated throughout the repair process. Thank you for choosing Greg Lair Buick GMC, and we look forward to assisting you again soon! Best, The Greg Lair Buick GMC Team
My service was done and repair completed on time and got
My service was done and repair completed on time and got me back on the road. My truck needed oil change and tire pressure sensor replaced.
My service was done and repair completed on time and got
My service was done and repair completed on time and got me back on the road. My truck needed oil change and tire pressure sensor replaced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your thoughtful review, Andrea and Rory! We're glad to hear that your service was completed on time and that we could get your truck back on the road. At Greg Lair Buick GMC, we strive to provide efficient and reliable service, and it's great to know we met your expectations with the oil change and tire pressure sensor replacement. We appreciate your feedback and look forward to assisting you again in the future! Best, The Greg Lair Buick GMC Team
This was the worst experience I received from a
This was the worst experience I received from a dealership. After showing up we had informed out salesman Randy that we didn’t want to run credit unless the trade quote and numbers on the new vehicle made sense. After giving the keys and stating that another dealership had quoted us 43K for our trade in he came back and said are vehicle was worth a lot more which we thought was great then he provided us numbers of the quoted trade and payment of new vehicle which looked great. At this point we agreed to go forth with the credit application. Then after a few minutes he stated to us he made a mistake on our trade first he tried to blame me for sending in the wrong vin number to which I informed him I never sent my vin number to anyone then he proceeded to show us a text of a GMC truck to which said isn’t that you. I was no considering we gave you keys to a Ford plus you pointed out the window earlier and said is that your Ford truck there. Then he immediately says oh we quoted you on an F250 not an F150. Then turns around hands us are keys and says oh the deal didn’t go through. Never asked if we wanted to put money down or anything. Bottom after realizing they had made a huge mistake and not wanting to honor there deal on paper or even attempt to salvage a deal we were brushed off. Me and my wife ran our credit on there lies and mistakes. No value in customer service at all. This proves to me that Brown GMC is the way to go now I can see why Brown is rated as better dealership because they value there customers. Take from save yourself the hassle go to Brown GMC.
This was the worst experience I received from a
This was the worst experience I received from a dealership. After showing up we had informed out salesman Randy that we didn’t want to run credit unless the trade quote and numbers on the new vehicle made sense. After giving the keys and stating that another dealership had quoted us 43K for our trade in he came back and said are vehicle was worth a lot more which we thought was great then he provided us numbers of the quoted trade and payment of new vehicle which looked great. At this point we agreed to go forth with the credit application. Then after a few minutes he stated to us he made a mistake on our trade first he tried to blame me for sending in the wrong vin number to which I informed him I never sent my vin number to anyone then he proceeded to show us a text of a GMC truck to which said isn’t that you. I was no considering we gave you keys to a Ford plus you pointed out the window earlier and said is that your Ford truck there. Then he immediately says oh we quoted you on an F250 not an F150. Then turns around hands us are keys and says oh the deal didn’t go through. Never asked if we wanted to put money down or anything. Bottom after realizing they had made a huge mistake and not wanting to honor there deal on paper or even attempt to salvage a deal we were brushed off. Me and my wife ran our credit on there lies and mistakes. No value in customer service at all. This proves to me that Brown GMC is the way to go now I can see why Brown is rated as better dealership because they value there customers. Take from save yourself the hassle go to Brown GMC.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Mike. We appreciate your detailed feedback regarding your visit to Greg Lair Buick GMC. It's important for us to understand where we may have fallen short in the process, particularly concerning the communication about your trade-in and the handling of your credit application. While we cannot speak to the specifics of your situation without more details, we would encourage you to reach out to us directly so we can discuss this further. We strive to uphold our standards of customer service, and your insights help us improve. Thank you again for your feedback, and we hope we can work towards a better resolution for you. Best, The Greg Lair Buick GMC Team
Best dealership ever !!!!
Best dealership experience everytime I come here. Greg Lair has my business for life !!!!
Best dealership ever !!!!
Best dealership experience everytime I come here. Greg Lair has my business for life !!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day, Lori. Best, The Greg Lair Buick GMC Team
So bad I cancelled my order.
Didn't even have the title of the car they were selling me. Wired them the money and 3 weeks go by and I still can't pick up the car. Cancelled the sale.
So bad I cancelled my order.
Didn't even have the title of the car they were selling me. Wired them the money and 3 weeks go by and I still can't pick up the car. Cancelled the sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Best, The Greg Lair Buick GMC Team
Showed different vehicles and.
Showed different vehicles and. Test drove several finally decided on the GMC 2023 Acadia. Awesome
Showed different vehicles and.
Showed different vehicles and. Test drove several finally decided on the GMC 2023 Acadia. Awesome
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Greg Lair Buick GMC Team
Retired
I liked the car I found & was satisfied with the offer. Got great service & was well taken care of.
Retired
I liked the car I found & was satisfied with the offer. Got great service & was well taken care of.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kay, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Best, The Greg Lair Buick GMC Team
GREG LAIR BUICK GMC CANYON TX
THE SERVICE DEPARTMENT IS AMAZING!! I HAVE BEEN USING THEM FOR THE LAST TWO YEARS. ON MY LAST VISIT I WAS RUNNING AHEAD OF SCHEDULE AND SHOWED UP 30 MINUTES EARLY TO MY APPOINTMENT. THEY STILL TOOK MY CAR IN RIGHT THEN HAD THE OIL CHANGE DONE AND EVERYTHING BEFORE MY SCHEDULED APPOINTMENT AT 5PM!!! I SENT MY REALLY GOOD FRIENDS TO PURCHASE THEIR CAR HERE JUST FOR THE AMAZING SERVICE DEPARTMENT, SALES DEPARTMENT, AND THE AMAZING WARRANTY THEY HAVE. THANK YOU GREG LAIR TEAM FOR ALWAYS GOING ABOVE AND BEYOND!!
GREG LAIR BUICK GMC CANYON TX
THE SERVICE DEPARTMENT IS AMAZING!! I HAVE BEEN USING THEM FOR THE LAST TWO YEARS. ON MY LAST VISIT I WAS RUNNING AHEAD OF SCHEDULE AND SHOWED UP 30 MINUTES EARLY TO MY APPOINTMENT. THEY STILL TOOK MY CAR IN RIGHT THEN HAD THE OIL CHANGE DONE AND EVERYTHING BEFORE MY SCHEDULED APPOINTMENT AT 5PM!!! I SENT MY REALLY GOOD FRIENDS TO PURCHASE THEIR CAR HERE JUST FOR THE AMAZING SERVICE DEPARTMENT, SALES DEPARTMENT, AND THE AMAZING WARRANTY THEY HAVE. THANK YOU GREG LAIR TEAM FOR ALWAYS GOING ABOVE AND BEYOND!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, The Greg Lair Buick GMC Team
Great Service
Took my year old GMC Canyon in for a suspension noise. They understood the issue and took care of it in a timely manner. Very professional and courteous.
Great Service
Took my year old GMC Canyon in for a suspension noise. They understood the issue and took care of it in a timely manner. Very professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with courteous and very professional service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Best, The Greg Lair Buick GMC Team
Oil change
After coming in for a oil change, now my screen for the radio & All things is Blank. YouTube tells us that somehow while tearing apart my glove box to get to the filters they have damaged the connection. Apparently now I have to pay to have it fixed. BUT I DID PAY $280. 00 for new filters!
Oil change
After coming in for a oil change, now my screen for the radio & All things is Blank. YouTube tells us that somehow while tearing apart my glove box to get to the filters they have damaged the connection. Apparently now I have to pay to have it fixed. BUT I DID PAY $280. 00 for new filters!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Tommy, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Best, The Greg Lair Buick GMC Team