Russell Chevrolet

We have done business with Russell Chevrolet over 30 years and have always found everything about their business, whether sales or service or repairs, to be exemplary. Best auto dealership we have ever dealt with in every respect.

My new (778 miles) Traverse was delivered to Russell Chevrolet December 15 for repair of collision damage. Nothing was apparently done for 3 weeks and now over 2 months later it is still not repaired and apparently nothing is happening while they wait for a $25.00 part for a 2017 vehicle which is "on backorder". The estimate originally had incorrect GM part numbers which may have been eventually corrected. I do not know what efforts have been made to obtain this part or a functional equivalent and never got any information until I started complaining to my insurance carrier and General Motors. And yet all I have been told is the part is "on backorder" and they don't know when it will be received, if ever. I have asked when it was placed on backorder and what efforts have been made to locate the part and the answer I received was "I don't know". I have never had a problem with Russell Chevrolet in the 30 years I have done business with them, but this is just a nightmare with no apparent end. Some of the blame lies with Safeco but plenty with Russell Chevrolet.

I would go back and buy another car from them. It was no hassle, no pressure. The salesman was very friendly.

We have bought 3 new cars from Russell and they have the best service,! We always feel at ease and never pressured. I always recommend Russell to everyone. Jay was courteous, knowlegable and a pleasure to work with? ,

Been buying autos from Russell Chevrolet for 30 years and never had any less than exceptional experience.

Great friendly service, warm friendly greeted as I enter the building. Good with time management. I didn't have to wait long.

Always good, honest, friendly service. Have purchased 3 vehicles from this dealer And consistently use them to service these vehicles.

Had a recall done. I was dreading it but Russell Chevrolet made a awesome experience. I would definitely recommend this Russell Chevrolet it was definitely a good experience

I had my first oil change with a new vehicle. I love coming to the dealership because I am talked to by name and the service is exceptional and fast. I travel over an hour to get there, but the trip is well worth it. The customer service keeps me coming back!

I have been a repeat customer since 1980. Mostly new and some used vehicles. The Salesmen are exceptional, especially Randy Gilbreath. The deals can not be beat. Service after the sale is as it should be. The entire team at Russell in the Sales area as will as the Service area recognize you and make you feel like you matter. They always call me by my name any time I set foot on the property at Russell. They make me loyal enough to the point that I would never consider buying from anywhere else. It's kind of like they are family and as always..........family first!