Skip to main content

Kurtis Chevrolet Inc

(121 reviews)

Reviews

(121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

LOVE this dealership!

LOVE this dealership! Have been going to them for years. Happened upon them by accident when my Tahoe blew its engine in Newport on the way to the beach one evening and I got towed in. They took SUCH good care of me then and have ever since no matter which car or truck we bring in. ALWAYS GREAT customer service!!!! None other like this location!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Kathy! We truly appreciate your loyalty to Kurtis Chevrolet over the years. It’s great to hear that you’ve received excellent customer service from us, especially during that unexpected situation with your Tahoe. We strive to provide the best care for all our customers and their vehicles. We look forward to continuing to serve you and your family in the future! Sincerely, Carlis Hardin | 252-726-8128

Excellent work and very helpful advisers.

Excellent work and very helpful advisers. Work was completed in a timely manner and the car was not dirty from the service technicians. I would recommend this service department for all vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your wonderful review, Craig! We truly appreciate your kind words about our service team at Kurtis Chevrolet. It's great to hear that you found our advisers helpful and that the work was completed promptly. Your recommendation means a lot to us! We look forward to assisting you again with any of your vehicle needs. Sincerely, Carlis Hardin | 252-726-8128

Fast, friendly service.

Fast, friendly service. Only issue is the digital controls are not in the same position when they are complete. Example the tire pressure gauge is not in same position as when I dropped off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for leaving this review, Robert. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, Carlis Hardin | 252-726-8128

The problem with the radio is still a problem and the fix

The problem with the radio is still a problem and the fix is only a bandaid repair. It seems that all they can do is replace screen and the repair only last 6 to 8 months and starts messing up again! The radio has messed up 6 times since 2019. The truck is a 2016.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us. I understand your concerns regarding the radio issues in your 2016 truck. It's important to us that you feel confident in your vehicle's performance. I encourage you to reach out to Kurtis Chevrolet so we can discuss this further and explore more permanent solutions. We appreciate your valuable feedback and are here to assist you. Sincerely, Carlis Hardin | 252-726-8128

Well trained mechanics making repairs correctly.

Well trained mechanics making repairs correctly. Have used Kurtis for 20+ years. Always attentive and listens to the sounds you make when trying to describe a sound your vehicle makes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for your positive feedback! We appreciate your loyalty to Kurtis Chevrolet over the past 20+ years. It's wonderful to hear that our mechanics have consistently provided you with attentive service and are able to understand your vehicle’s concerns. We look forward to serving you for many more years to come! Sincerely, Sam O'Neal | 252-726-8128

Kurtis Chevrolet?Sales and Service

I purchased my Cadillac XT5 back in May from Kurtis. My experience was great. Everyone was helpful and very friendly. There was a delay getting my refund back from my trade, that I didn?t deposit on the car purchased. But, I eventually got the money, had to wait for the check to clear from First Flight. I didn?t understand that since I was the customer and that?s a large institution. I had my Cadillac serviced for the first time on March 7th and the service department was exceptional. All were very helpful and informative. The March 22nd appointment was for my son?s truck. (He?s in college so it?s easier for me, the semi-retired one, to get work done. Lol!) Decided I?d bring it there since my experience was so good with my car. Again, great service; everyone was very helpful. They also worked me in last minute?greatly appreciated! Thanks!! Karen Harrell-Tosto

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

I appreciate you working with our service department to keep your vehicle in tip-top shape, Karen. Please don't hesitate to call if I can help with anything at all. Sincerely, Carlis Hardin | 252-726-8128

Service Appointment Review Kurtis Chevrolet

The Service Advisor, Shannon Caskinette is a wonderful asset to the team at Kurtis Chevrolet. She was prompt, courteous and very helpful in making decisions on the service for the 2024 Chevrolet Equinox. The dealership is very lucky to have someone with her professionalism and knowledge in the service lane, and she represents Kurtis Chevrolet very well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Ricky, and thank you for your kind words! Shannon is a great asset and I am glad to hear she provided an excellent experience for you. Sincerely, Carlis Hardin | 252-726-8128

Shame on you !

Dont go there and these people are dishonest from top to bottom! They do lousey state inspections to the used vehicles . Very disappointed. Waste of time!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jason Lilly | 252-726-8128

Go Kurtis Chervrolet! You are the Best!!!!!!!

I purchased my car from Kurtis Chevrolet and I tell you it was an awesome experience. I also get my vehicle service there and the staff is very friendly, polite, kind, and terrific. Matt in service is the best!!! When I call he always give me a hard time in a good way. He makes sure I am taken care of. Kudos to Kurtis Chevrolet!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Zula, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jason Lilly | 252-726-8128

Excellent service from the dealership as always.

Explained my worries and Matt took care of them that?s what cut Omer service is about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate the kind words, R Henderson. We look forward to seeing you again in the future! Sincerely, Jason Lilly | 252-726-8128