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Long-Lewis Ford of the Shoals

(332 reviews)

Reviews

(332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Amazing staff

I leased a 15 Mustang from Tracy. She is amazing. Everyone there was very great and helpful. This is my fourth purchase from here and it is always a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

I had such a great experience !!! Drew womble was so nice and he did a great job at finding the explorer I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Department

My check-up for my car was very good, except that they missed the fact that I had a weak battery which I had to replace the following week. I mentioned that I had to jump it off twice within a short period of time, but supposedly the battery checked out okay during the Ford check-up. I purchased my car in August of 2009. At this point I have installed my third battery. The first two batteries were Motor Craft. My current battery is a Duralast. I am anxious to see if it last longer.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service. Couldn't ask for better

Excellent all the way. First class service department! Sales staff couldn't be better. Bought my last 2 vehicles from Nina, won't use anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Retirement DREAM

2013 Ford truck!! The service is always great and the staff is very helpful and always ready and willing to help!!! No problem with that at all!! I was disappointed that with the truck only have 17,000 miles that I have already had to bring it in for a repair!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Salesman

I bought an Escape. Great service and yes everyone want to nice to me. Muscle Shoals Long-Lewis Ford has always taken care of me. This is my second Ford. The salesman was great. The other people I can in contact with was nice. There very nice people that work there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First scheduled oil change MB GLK-350

Great service nice people to deal with. Paul pre-ordered my parts and performed the service right on schedule. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ray Malone

I had a nail in the left rear tire. The service was great. More professional than before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Help employee's. Great faciality. Friendly Staff

Kyle Bragwell was very helpful in helping find the car I wanted. Financing was a breeze. I ordered Rain guards for the vehicle and was very please at with them. Everyone I dealt with at Long Lewis was very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very dependable and Great Service!!!

Service was above and beyond my expectations! The service personnel were very knowledgeable , professional, and let me know what needed to be done !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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