Reviews
Write a reviewAwesome Hometown Service
Got a great deal on a used For Fusion and received outstanding sales support from Robert Shrier. The experience was no pressure, no hassle, with dealer prep and taxes upfront; no surprises. Robert was very courteous and respectful with me and might I add patient as well. My wife and I can be a bit picky and Robert went out of his way to accommodate us. I also used the AUSA car buying service and Ray Pearman is the only dealer in Huntsville supporting the AUSA program. I really appreciate their support of Veterans. Lastly, I received a call from Ray Pearman himself which was very classy. This dealership really try's to earn your business which made it a hometown feel. This is scarce these days.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good buying experience!
Thanks Robert for the time you spent with us Saturday. I am sure we will enjoy the new Lincoln!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
EXCELLENT Customer Service
I recently purchased a used vehicle and noticed some problems with it about a month after purchase; I took it back in and Clevon, Mark and Heath were more than happy to take care of me. Didn't cost me a dime. They provided me a car until my repairs were complete and took care of everything. So thankful they didn't treat me as most car dealerships_ this is a straight up Class A Dealership with a Class A Team. Thanks to all!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sales people misleading
Their sales associates are likely to mislead you. They say that they can get you approved or that you shouldn't have a problem getting you the loan you need and then come back asking for a lot of money down or they can't approve your loan.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Every customer's buying situation is different. We have a large selection of lenders that all require different stipulations and money down, if any. We try everyday to get everyone approved within the customer's budget and meet their expectations, but are not always successful in meeting their exact needs. There are boundaries and guidelines that each lender requires. Unfortunately, every submission is not able to be approved to the customer's expectations, and for that we apologize.
Love the dealership & the car!
I love the car, it's on par with any European car for 99.9% of drivers, if you are crazy about doing 100mph around twisties then a BMW is the better car but this car should be a better seller than it is. I am a car nut and this MKZ takes some beating on the quality of the car, the nice touches, and it will go around the twisties in sport mode quickly enough for anyone in the real world. I have bought 17 new vehicles since 2003 between myself, my wide, and employees and your dealership and the staff that work there have totally restored my faith in the existence of car dealerships. Most of them should go away but I cannot fault any part of your service towards me on this purchase. It was efficient, friendly and more importantly honest. I am going to try my hardest to co-ordinate my business travel with getting this car serviced with you too. I would absolutely recommend to anyone buying from you, it was totally worth the 6 hour round trip from Atlanta to deal with you all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ron Pelton is the best sales rep
Bought my first lincoln at Ray Pearman in huntsville alabama. Loving it so far!! Best car buying experience in my adult life! Ron Pelton, my sales rep was informative, and not pushy or pretentious. His laid back, knowledgeable approach won me over. -Darla M
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pleasant experience.
Pleasant experience. Friendly sales staff. Our salesman, Shannon, was very knowledgeable and helpful. I would recommend him to friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great buying experience!!
This was a great buying experience. Shannon was very helpful, we will buy again from this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent experience!
I was assisted by Shannon Mullins with my purchase today. It was an excellent experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ray Pearman Used Car Experience
I had a fabulous experience buying a used car at Ray Pearman. Shannon Mullins did a great job guiding me through the purchase process and negotiated a fair value for my trade in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for the kind words! We work really hard everyday to make sure our sales people go above and beyond. Shannon is always very easy to work with and enjoys making his customers happy. Thanks again and please come visit anytime!