Nissan of Lumberton

The truck was advertised with 11,000 miles and I contracted to buy it but then was told it actually had 18,000 miles and they refused to adjust the price. I drove 5.5 hours to get it. I was told it was mechanically serviced and professionally detailed. The truck had soiled used men's underwear in it, the maintenance wasn't done, and I was told by sales that "the detail crew is lazy and I think the mechanics just missed a few things.". The tires were damaged and unsafe and even though that is a certified pre-owned requirement I was forced to pay out of pocket for road safe tires. The spare keys were missing, and I was told to pay out of pocket. After showing the certified checklist, they reluctantly slid a spare key across the table. At one point I was told by sales, "You GOT money. You can buy tires!". I never received paperwork for the tires, and I told them not to put that on the financing, but they did anyway. I was promised free oil changes for life at a Toyota dealership near me but when I spoke to their management, they said this would never happen. Advertised items were missing from the truck. I was told if I want them I need to pay for them myself. Sales did find some items but they took them from other vehicles on the lot. I did receive a call a few days after purchase and was told the store manager would contact me directly. I have called, texted, emailed multiple times with no call back. I am trying to get this resolved but I'm deeply disappointed with the experience. I was charged $2,895 for the promise of a certified vehicle and $999 dealer/doc fee. The extra costs just kept adding up and I still have no paperwork backing up what was done and what was promised. Nissan of Lumberton was the previous owner of this truck and put it up for sale the last day of January 2024 with 11200 miles. By mid-March the truck had 18,091 miles on it. I was told by Nissan of Lumberton that a Nissan Executive drove this truck 6,891 miles from when it was posted for sale. The night I agreed to purchase they actually raised the cost of the truck online an additional $5,000 with the higher mileage listed. An extremely stressful and costly experience with so many things still unanswered and unknown and the buying experience took 8 hours from start to finish.

Monica Perez was amazing during my visit at Nissan of Lumberton I purchased a 2025 Murano Gun Metallic and I love it. Go check Monica Perez out she is amazing!!!!

Nissan of lumberton is a great place to get a car. Yall go see Monica Perez the best seller on the lot and get a car . You will be happy !

On Friday, November 15th, my daughter called the service department and was told to have her car at the service department Monday at 8:30. On Monday, they told her she wasn't on schedule for that day but took her in and kept her there from 8:30 until 4:00. They ordered the part and said they would fix the car on Tuesday. Her car has been at the dealership since Monday. The only call that she has received was to let her know the part didn't come in on Tuesday and that they would have her car ready Wednesday by closing. She called on Wednesday at 3:00, and the rep. couldn't give her an update and said they would call her back, but she didn't receive a call.

On Friday, November 15th, my daughter called the service department and was told to have her car at the service department Monday at 8:30. On Monday 11/18, they told her she wasn't on schedule for that day but took her in and kept her there from 8:30 until 4:00. They ordered the part and said they would fix the car on Tuesday. Her car has been at the dealership since Monday. The only call she received was to let her know the part didn't come in on Tuesday and that they would have her car ready Wednesday by closing. She called on Wednesday at 3:00, and the rep. couldn't give her an update and said they would call her back, but she didn't receive a call. POOR COMMUNICATION!!

Don't expect them to honor any marketing sales as advertised on their website. We have gave them every opportunity to honor the sale as advertised. They listen, but then just ignore you when it really comes down to it.

Scam Alert! If you received a flyer in the mail saying you won a prize you didn’t. When you get there they will argue with you about how a “blue line” means that you won a chance at a prize even though no where on the flyer does it state that.

DO NOT TRUST THIS PLACE!!!! THEY ARE ALL LIARS!! They completely screwed over me and my husband and we put down 15,500$. The amount of stress that I've endured from all the problems with the car they sold me is unbearable. They ruined my life!! Stay far away from this place!!

My son went there looking to get a vehicle. A good vehicle with a warranty and that is exactly what he got. Hector, Mr. Billy, his wife and I didn't get the other 2 gentlemans name...but I can tell you they were phenomenal. The easiest car buying experience by far.

Stay away from this dealership! They misdiagnosed my vehicle and when it was properly diagnosed I was told I would be refunded for the diagnostic. It's been 2 months and I haven't been refunded the amount and when I called the Service Director, Joe Porter tried to hang up on me. If I could give them a negative 100 review I would. Completely unprofessional and shouldn't be in business.