Reviews
Crossroads Ford Lumberton, NC
Very simple. I drove my car to the dealership on a Sunday afternoon, filled out the paperwork asking the dealership to change my oil (Service) and repair any recalls. I left the paperwork and the keys in the drop box. On Monday the dealership called me and said my car was ready to be picked up. Excellent dealership, sales and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Horace, thank you for your wonderful response to the quality of service our Staff provides! Your comments keep us motivated and working hard for all our guests! If there is anything else we can do to assist you, please let us know! Take care!
Very Satisfied
Everyone at Crossroads Ford was very helpful and take pride in their work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sylvia, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Laura Woodcock
I would recommend Crossroad Ford in Lumberton NC to anybody who is wanting to purchase a car. They are professional and so helpful. The whole staff is wonderful. They will make sure you leave there with your dream car. I live in Wilmington and well worth the drive. If I ever purchase another vehicle it will only be from Crossroad Ford. BEST DEALERSHIP EVER!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Laura, thank you for your wonderful response to the quality of service our Staff provides!
I received excellent service at Crossroads Ford
My experience an Crossroad Ford in Lumberton NC was excellent! This is the best treatment I have received ever from any dealership. Service Manager Tommy Lovin and Service Advisor Caroline Arrington were great and treated me with so much respect. The repair of my sunroof and purchase of new tires were perfect. I will definitely buy my next new car from Crossroads Ford in Lumberton NC.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care.
Vehicle service
Excellent experience with the service I got from Ford on my f250 and from my service advisor Tommy Lovin
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry, we are happy we could make your experience a positive one! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Crossroads Ford of Lumberton! Take care!
Excellent customer service
Me and my friends were driving home to Ohio from SC when my truck started overheating. I called the dealership and they told me to bring it in. I met with Luis in the service dept. and he got my truck into the shop and got a tech. right on it. We put an order in for lunch and you had someone pick it up for us and after a few hours and a couple meetings with your tech the truck was fixed and we were back on the road to Ohio. Everyone went out of their way to make us feel welcome and comfortable and to get us back on the road asap. Thanks, Bob
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Experience
Was treated great. I had a tire losing pressure. Thank goodness I had bought the tire insurance when I purchased my vehicle. I had to get a new tire because of where the puncture was at as it wasn't fixable. Very pleased with how we were treated and with the service! Tommy is tops!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Truck service
Quick lane service was just like the name today. Came in for truck to be serviced. Quick lane was being rebuilt and they moved to service side but service was still good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Forrest, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. We hope to be of service to you again! Take care!
Service
Very quick service. Accommodates customers that are in need .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christopher, we're so pleased to hear that everything was completed quickly and to your satisfaction! We hope to be of service to you again. Take care!
Another great visit
When you drive to another Ford dealership thats further away because you don?t like your local Ford dealership to get your repairs done says a lot. Cross Roads Ford is the way to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tommy, we're pleased to hear everything was completed to your satisfaction! Please let us know if you have any additional questions about services you received and thank you again for choosing Crossroads Ford of Lumberton!