Reviews
Service visit
oil change and tire rotation. Very nice waiting room with donuts and drink available. Very nice folks and very good cashier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much Mr. Cunningham! We really appreciate you!
Service Call
The towing of my car and the repairs were not as expensive as I thought it might be. My only complaint is the Service tech NEVER called me to give me the status of my car, I had to call him. I had the car towed in on Thursday afternoon, before Easter weekend, as it wouldn't start. I called @ 4:30 that day, I called 4:15 on Friday - they hadn't even looked at it, but told me to have a nice Easter. I called Monday @ 4, & was told they were still trying to figure it out. I called Tuesday at 11 a.m. & they would get back to me real soon. Finally at 2 they had my car fixed. Both batteries in the key bob needed to be replaced. A courtesy car came & picked me up. My complaint, I feel the Service tech, should have contacted me...at least once regarding the car issue with some status on it..
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Pamela, for letting us know how we did. We do apologize for not keeping you more updated on the findings. We appreciate you.
I'm upset with the Service Department.
I'm upset with the Service Department. They towed my car in on Thursday 4-6-23. I've called them, twice to check on status, since I heard nothing from them. Just been told @ 4:20 p.m on 4-7-23 they haven't got to my car & it will be Monday. They said have a good Easter! I have NO CAR, & NO INFO ON CAR. I'M NOT HAPPY
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Will wait and see
Oh my biggest complaint is do you wash the ladies car before me but you didn?t wash my truck didn?t even offer to my way of thinking is good. Service means good salesman ship bad service means bad salesman ship and so far you?re mediocre at best. Will see later on on my next oil change.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Mr. Reed for letting us know about your recent visit with us. We treat every single customer with the utmost respect and take care of their service and sales needs like they are family. Due to the limited number of vouchers, we do offer a car wash voucher to those who purchased their vehicle from Allen Tillery Auto. Thank you, have a great day.
They never, ever answered the question I asked in my
They never, ever answered the question I asked in my initial inquiry and just kept responding to me with form emails.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great Service at Allen Tillery
Service department was spot on. Our sales person Cindy even helped to make sure we were taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much Mr. White! We really appreciate you!
Maintenance
Service department is excellent- always take care of any issues without fail. The cashiers are excellent, friendly and helpful. I will return to Allen Tillery for all my vehicle repairs and purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much Mr. Ballard! We really appreciate you!
Great experience
Herman Hunter was my sales person. He made everything run smoothly, kept me in the loop while my truck was in transit, and wasn?t pushy at all. I have never had anything but a good experience at Allen Tillery.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how we did. We really appreciate you and hope you have a great day Jill!
Tire patch
Just a great dealership. I have purchased 2 vehicles from Allen Tillery and service my vehicles there and will always use them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Mr. Grohnke, we really appreciate you!
alanspringer@allstate.com
Tire road hazard cut and tire needed replacing... Gave me enough air til it could be installed later. Gave me a ride to work. Installed very quickkly. Picked me up at my office and took me to my car... Why would you use anyone else?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alan, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!