Regal Nissan

The manager attempted to scam me by charging me for enhancements to the vehicle which they had not performed. The sales specialist I was assigned was Sean Light and manager was Son Van who introduced himself as Monty. I had visited this dealership to see a pre-owned vehicle and they provided me a quote which included a charge for $955 for an item called REGAL GUARD which are wheel locks and this price for wheel locks was already inflated to begin with. However, when reviewing the Carfax report for the vehicle, I noticed that the wheel locks were already installed by another dealership before the vehicle was sold to the first owner so clearly Regal Nissan did not install the wheel locks even though they were attempting to charge for it. I also noticed that the only work that this dealership had done on this vehicle was inspections and oil change which is also shown on the Carfax report. When I brought this to the Regal Nissan manager's attention, they started being uncooperative and unprofessional due to the fact that they got caught twice in a row attempting to scam me by charging for something which they had not done. Their uncooperative behavior displayed their unethical business practice and dishonesty for attempting to scam a customer.

Let me start off by saying , Tyler Jackson is a wonderful salesman He made it so easy to purchase my new Nissan Frontier and he stayed within my budget for price and payments. I couldn't be more pleased. Everyone I worked with did a great job, If I ever need another pick up truck Tyler Jackson at Regal Nissan would definitely be my go to!!! Zachary Lovett

Service advisor was proficient and very knowledgeable. I went in for my first oil change. I was in and out in 1 hour. Very excellent service from Orlando.

Continued great service, always a pleasure and overall good experience. Armando, Chris keep up the good work.

Great customer service and attention to detail. Mari was very knowledgeable about the Nissan Rouge and thorough in completing the process in a timely finish. Mari and Jose Pineda was great from start to finish. I would recommend Regal Nissan and Mari, because you will get a great customer experience.

Quick background, I just bought a used 2022 Frontier. Carfax said it was originally purchased and had been serviced at Regal throughout, which, in addition to the great reviews, is why I chose Regal even though I live further away. I brought it in for a brake inspection, but also just to see if anything else was needed while still under warranty. Two issues manifested here: 1) The service advisor and inspection report suggested rotor resurfacing, but said the pads were fine. The charge for the resurface was over $800, which seemed really high, so I declined. Once I declined, my service advisor said "that's wrong", we can do the front axle and rear axle rotors for $180 each. Wow, so from $800 down to $360 just like that? It made me feel like there may have been a willingness to exploit me if i did not challenge it. Additionally, it was also recommended that I do an $80 in cabin filter replacement. That's fine, except, I produced the Carfax that showed that the cabin filter had been changed 6 months and 7k miles prior---AT Regal Nissan no less!!!! So the service advisor said, yeah, you dont need that---though, it was listed as "critical" on my report for needed services approval. This made me feel like the filter wasn't even checked and that maybe Regal just reflexively adds it to the bill of unsuspecting folks. Regardless, this kind of stuff makes me distrustful of the dealership, but also the Repair Pal accreditation. Just wanted to pass along.

Please don’t buy a car from this place !! Sold me a car struck by lightning!!!! It has been to Infinti Marietta 6 times and no one can fix it I hope they sleep well at night . They won’t take it back . Hate this place

Having services performed on your car can be extremely stressful & scary, especially if you know nothing about cars. I've been a car owner for over 20 years, and this is my fourth Nissan. In all my years, I've never received such stellar service as I did today from Quin at Regal Nissan. Quin's professionalism, attention to detail, and genuine care for his customers truly stand out. He went above and beyond to ensure I had an exceptional experience. If you're looking for top-notch service, I highly recommend visiting Regal Nissan and asking for Quin. Thank you, Quin, for making this such a comfortable experience! He should be promoted to teach his technique. 😉

From Dudley Washington, Orlando, FL: I would like to thank Chris Garcia (Finance Manager) at Regal Nisson, Roswell Ga. He helped me with a maintenance coverage on my Rogue. He patiently explained all parts of the coverage and took time to answer any of my questions. I feel I made a good decision that gave me peace of mind. PS: Congratulations Mr. Garcia on your recent 300 score at bowling!

The salespersons are amazing, kind and provide a good car deals and detail information! They will help you patiently through all the procedures for purchasing the car.