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(105 reviews)

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Shoddy customer service

Inquired about a used Ford Ranger online. The customer service was very poor at best. I felt they weren't interested in gaining any new business. No explanation about warranties, etc. I'd probably get better customer service at a rundown used car lot.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Central Ford, #1 worst Ford Dealership

I made a car deal with Lidia Perez & Sales Manger AJ. Needless to say they sold the car, out from underneath me. I bought a $700 air fair, made transportation arrangements to ship the car. I called to change the apt time, and they responded with we sold the car earlier this morning. I called the Gen. Manager, all he could say was he couldn't get it back. No Apologies from any of them. If I hadn't called to change my appointment time, I would have flown down, rented a car, shown up at the dealership. Car would have been sold. Would you want to do Business with an outfit like this? Plenty of Ford Dealerships out their, do yourself a favor ,find another one besides this one!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great people in service

The people in service are great friendly people. They care about your concerns and try hard to help fix the problem. And also try to avoid big expenses. I have been coming here for 2 years now and I will keep going. When I go get my oil change they drop me off at theater a block away its great . my daughter like to go .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service Dept. Visit

Adrian in the service department is awesome. He is very professional & also keeps you updated on your vehicle. Their entire staff is very friendly & acknowledge you upon arrival. I would definitely recommend having your vehicle serviced with Central Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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awesome!

Bobby and Mark were super nice and super friendly. They asked what was my budget and suggested cars that were with my range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Helpful

My experience was great Julio help me out great man!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Well done

Fast efficient and streamlined except for the cashier who didn't know how to use my passport from wheels for payment. Also it would be nice to have a washed car return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic

Very helpful and detailed on the service i needed .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Knowledgeable Dealer

My service guy was very nice and knowledgeable of my needs. Took care of me from start to finish. Courteous and respectful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service in town

Robert and Sergio were fantastic and made everything easy. I will 100% be sending anyone that is looking for a new Ford to Central Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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