Cerritos Dodge Chrysler Jeep RAM

Our initial experience with the sales consultant was smooth and natural. However, concerns arose once we began reviewing the vehicle pricing. The lead sales consultant informed us that we needed to explore additional vehicle options, which we were open to. When reviewing the numbers for those vehicles, we identified several discrepancies that were not clearly reflected in the finance documents. After multiple rounds of back-and-forth with the finance department—none of whom came out to support the sales consultant—Andrew eventually returned to address our questions. Unfortunately, he was unable to provide clear answers and proceeded to shift blame onto the sales consultant, citing her limited time at the dealership and the fact that she was a woman. This was completely unprofessional and disappointing, especially coming from a dealership with a strong reputation. We hope to see better professionalism and accountability moving forward.

Service Review – Dodge of Cerritos (10/22/25) I brought my car in for a routine service at Dodge of Cerritos on October 22, 2025, and I have to say I’m extremely disappointed with my experience — particularly with my service advisor, Crissy. The visit began when the OBD2 scanner indicated that my thermostat needed replacement. Crissy initially asked, “Your check engine light isn’t on, is it?” — but it was on, and she had missed it during her initial inspection. To her credit, she did take the time to explain what the thermostat does, which I appreciated. The main issue, however, was the lack of communication. I was told I’d receive updates throughout the day, but after leaving the dealership around 10:00 a.m., I didn’t hear anything for hours. I called Crissy’s desk phone at 1:56 p.m., 2:53 p.m., and 2:55 p.m., leaving voicemails that went unanswered. I finally reached her on her mobile phone at 2:56 p.m., when she told me she was on her lunch break but would check on the diagnostic results. She later texted me photos and a video of the findings at 3:11 p.m. After reviewing the estimate, I texted her at 3:28 p.m. to decline the recommended repairs and said I would be picking up my car within the hour. Crissy acknowledged the message and mentioned she wouldn’t be back until 4:30 p.m. — which was confusing, given that she had just answered my call earlier while on her “lunch” break that seemed to last about 90 minutes. When I arrived at the service department at 4:30 p.m., I waited at her cubicle for nearly 30 minutes. I texted her to let her know I had arrived and asked if another advisor could assist me. She replied, “No, he’s putting it together, be there in 10 minutes — had to drop my baby off, coming to close you out. Sorry, I was not expecting you today.” At 4:43 p.m., she texted again, “parking in back,” but it still took her about 10 more minutes to arrive. Another advisor eventually stepped in and kindly called her on my behalf. At checkout, I was charged for both an oil change and a diagnostic check — even though Crissy had previously told me via text that I would only be charged for the oil change after declining the repair services. By that point, I was so frustrated I simply paid to leave. To make matters worse, it took additional time to locate my keys, and then more time to move the car blocking mine. During this delay, Crissy attempted to make small talk, asking about my job and schedule. When I mentioned I was a nurse who works three 12-hour shifts, she responded that I was “lucky” since she works 12 hours every day — a comment that felt tone-deaf given the situation. Overall, my patience was tested throughout the entire experience. The lack of professionalism, poor communication, and failure to provide timely service were extremely disappointing. I expected far better from a dealership that should uphold a higher standard of customer care. I will not be returning and strongly advised others to look elsewhere if they value timely, honest, and reliable service. Amanda

Amazing smooth process from start to beginning was able to leave with the vehicle I wanted and at a great deal !

Dealer is just as usual like any dealership. Lots of salesmen. Finance guy is not truthful

Came in to purchase a car - they were doing whatever they could to sell me the car that day - i told them i had to think about it - made my decision to go for the purchase and when I wanted to do the deal everything changed - the interest rate the payment of the car- wow what a joke - they will manipulate you to purchase a car- i will never go back again - what a JOKE this dealership is - and to think i purchased 3 cars from them a long time but that was under good staff and now the staff hates their job and will do anything to sell a car to make a deal - NOTHING BUT LIES

STAY AWAY! Had issues with grey smoke and rough idle. I called the dealer which i purchased the truck from and they informed me I had full warranty on the motor until October of this year. I scheduled a tow truck through cummins, as their warranty states it’s covered-they denied me and charged me for it. Upon having the truck for approximately 2 weeks I got a call from the initial service advisor (Alan) saying “you have aftermarket parts so we need you to remove them and bring the truck back so we can perform repair under warranty” Which is what their initial paperwork says as well. We spoke a few more minutes and I quickly realized they did not know what parts were on my truck, claiming I have an aftermarket turbo, exhaust, etc. I lost confidence in them and called another dealership to tell him the situation. He thought it was crazy they couldn’t diagnose and said “bring it to me, I’ll take care of it” I gave him my VIN number and he replied with “oh my god, they flagged your VIN and voided your warranty”. He was shocked I didn’t receive any paperwork or they never explained it to me and said I should call the manufacturer. They did so despite the fact that the Magnuson Moss Act prohibits manufacturers from automatically voiding warranties due to an aftermarket part installed and puts the burden of proof on them to prove the part caused the failure. First of many efforts to lie and screw over the customer (by Stellantis they tell me but will not provide any name or contact of the person that did so) After calling and complaining to anyone I could, emailing whoever I found I got the service manager (Marcos Fernandez) to contact me and over the phone he told me “im so sorry-it’s wrong. They should have never done that. I've never seen them flag a VIN like that, i cant believe it. Let me work on making this right.” He proceeds to inform me the Stellantis rep claimed i had modified exhaust/turbo and other items. He looked at the pics and agreed all those items are stock. He himself was shocked and said he wanted to fix it. Fast forward a bit and my truck returns via tow truck to the dealer, and weeks of back and forth they get the rep to come look at the truck and now he changes his tune from “highly modified” to “lack of maintenance”. I send in all my oil and filter receipts. The service manager asked how often I change my oil and I explained to him I always follow manufacturer recommendations. 500 engine hours, 6 months or 15,000 miles. His response was “oh no, you can’t do that. Guys that want these engines to last change the oil every 3-5k miles”. He submits the receipts and they deny me saying there is not enough proof of maintenance, despite the law being THEY have to prove I did not, not I have to prove I did.  Again they blame sludge, but also state they found "excessive amounts of fuel in my oil". Despite the fact that fuel in oil creates sludge, but lack of oil changes (which was not the case) cannot cause fuel in the oil—they continue to lie and say whatever they need to keep from admitting they were initially wrong in refusing my warranty. I paid again for a tow truck to pick up my truck only to receive it with the dash peeling and in the dirtiest state I’ve ever seen my truck. I immediately contacted Marcos and he admitted it was most likely due to them leaving it in the sun and that they have to replace or repair it.  They are effectively rendering my 60-70k truck worthless. Saying it will cost me $20k plus to rebuild the motor that should have never failed. I filed with BAR, NMVB, Attorney General and the FTC. All of which are telling me its wrong and they suggest seeking legal counsel.  What a disaster.

STAY AWAY! Had issues with grey smoke and rough idle. I called the dealer which i purchased the truck from and they informed me I had full warranty on the motor until October of this year. I scheduled a tow truck through cummins, as their warranty states it’s covered-they denied me and charged me for it. Upon having the truck for approximately 2 weeks I got a call from the initial service advisor (Alan) saying “you have aftermarket parts so we need you to remove them and bring the truck back so we can perform repair under warranty” Which is what their initial paperwork says as well. We spoke a few more minutes and I quickly realized they did not know what parts were on my truck, claiming I have an aftermarket turbo, exhaust, etc. I lost confidence in them and called another dealership to tell him the situation. He thought it was crazy they couldn’t diagnose and said “bring it to me, I’ll take care of it” I gave him my VIN number and he replied with “oh my god, they flagged your VIN and voided your warranty”. He was shocked I didn’t receive any paperwork or they never explained it to me and said I should call the manufacturer. They did so despite the fact that the Magnuson Moss Act prohibits manufacturers from automatically voiding warranties due to an aftermarket part installed and puts the burden of proof on them to prove the part caused the failure. First of many efforts to lie and screw over the customer (by Stellantis they tell me but will not provide any name or contact of the person that did so) After calling and complaining to anyone I could, emailing whoever I found I got the service manager (Marcos Fernandez) to contact me and over the phone he told me “im so sorry-it’s wrong. They should have never done that. I've never seen them flag a VIN like that, i cant believe it. Let me work on making this right.” He proceeds to inform me the Stellantis rep claimed i had modified exhaust/turbo and other items. He looked at the pics and agreed all those items are stock. He himself was shocked and said he wanted to fix it. Fast forward a bit and my truck returns via tow truck to the dealer, and weeks of back and forth they get the rep to come look at the truck and now he changes his tune from “highly modified” to “lack of maintenance”. I send in all my oil and filter receipts. The service manager asked how often I change my oil and I explained to him I always follow manufacturer recommendations. 500 engine hours, 6 months or 15,000 miles. His response was “oh no, you can’t do that. Guys that want these engines to last change the oil every 3-5k miles”. He submits the receipts and they deny me saying there is not enough proof of maintenance, despite the law being THEY have to prove I did not, not I have to prove I did.  Again they blame sludge, but also state they found "excessive amounts of fuel in my oil". Despite the fact that fuel in oil creates sludge, but lack of oil changes (which was not the case) cannot cause fuel in the oil—they continue to lie and say whatever they need to keep from admitting they were initially wrong in refusing my warranty. I paid again for a tow truck to pick up my truck only to receive it with the dash peeling and in the dirtiest state I’ve ever seen my truck. I immediately contacted Marcos and he admitted it was most likely due to them leaving it in the sun and that they have to replace or repair it.  They are effectively rendering my 60-70k truck worthless. Saying it will cost me $20k plus to rebuild the motor that should have never failed. I filed with BAR, NMVB, Attorney General and the FTC. All of which are telling me its wrong and they suggest seeking legal counsel.  What a disaster.

Idk who this tool visser guy is, but dude is just sarcastic and hates his job on the best day. Multiple changed emails with this guys on Durango and I was just mocked for it being out of my “budget”. Nice employees here

Unprofessional sales staff… Calling people "bro" and "boss" non stop. Problems listening and comprehending what I was saying and asking. Asked for full sun pics, they dodged and defected so that was a massive red flag on a black truck.

The internet manager and staff are ultra rude. They do not reply for days and then they act as if you need to get in line to buy the car when they have multiple available and other dealers are offering much better offers. They are also Short in their responses and purposely try to get a rise out of you. Do not listen to the responses to this or any reviews. They are simply pretending to have customer service. Seriously look anywhere else. I am a veteran car buyer and they were the worst I’ve seen.