Reviews
My wife and I drive Range Rovers.
My wife and I drive Range Rovers. We recently had to take one of our vehicles in for an unexpected maintenance issue. Everyone in the service department were very courteous. The service advisor (Byron Jackson), was very professional, and kept us informed. He was able to get our vehicle repaired and back to us within 48 hours. From start to finish the experience was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stevie, we're elated to hear that you and your wife received communicative and courteous customer service from our team. We are equally elated to hear that your received your repaired vehicle back in a timely manner thanks to Byron Jackson. We will be sure to pass along your high remarks. We look forward to serving you excellently from start to finish at every service visit to come! Sincerely, The Hennessy Jaguar Land Rover Buckhead Service Team
Bryson Cantrell is garbage.
Bryson Cantrell is garbage. I wouldn’t recommend him as a service advisor to anyone. He is not honest and very nonchalant. Read my detail review in the review section on the dealerships website. Chris Klbecka, Service Manager was very professional in clearing up the matter.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are deeply disheartened to hear this feedback from you - our team aims to deliver exceptional service at all times, but we clearly fell short here. Our management team always welcomes the chance to speak with you directly about your experience. At your convenience, please call 404.261.5700 and ask to speak with Chris Klbecka directly (or our Sales Manager, Will Houston). Sincerely, The Hennessy Jaguar Land Rover Buckhead Service Team
Great experience.
Great experience. The JLR Buckhead team is always great at saving my valuable time. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stephen, thanks so much for rating us 5 stars. We look forward to providing you with timely, excellent service at every visit to come! Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
Tony is the best!!
I was blessed to get an angel(salesman) like Tony! He went above and beyond to make sure I drove off with my “Cream Puff/Dream Puff” aka Maserati Ghibli! I strongly recommend Antony “Tony” Muirhead at Hennessey Jaguar Land Rover! I couldn’t have done it without him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Natalia, thank you for taking a moment to leave Tony this glowing 5-star recommendation! Congratulations on your "Cream Puff/Dream Puff" Maserati Ghibli; we look forward to serving you for years to come! Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
Damien always takes care of me.
Damien always takes care of me. I enjoy working with him. The dealership inadvertently misplaced a part and he’s been helpful in addressing the issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Please send response
Darlene, we sincerely appreciate you taking the time to leave this review and your high remarks about Damien Green; we are glad to hear that Damien has been helpful in addressing this. In the future, we will work to ensure that you receive 5-star service from start to finish! Please continue to reach out to Damien directly if any further concerns arise regarding the parts misplacement issue. Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
Great customer service, I have time with the service
Great customer service, I have time with the service team, they were very helpful in my needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mr. Davis, we're truly pleased to hear that you had a 5-star service with us recently. Thank you for taking time to leave this review. Safe travels until your next service! Sincerely, The Hennessy Jaguar Land Rover Buckhead Service Team
We loved our salesperson, Blessing, best.
We loved our salesperson, Blessing, best. He was kind, professional, knowledgeable, and happy. The dealership is fortunate to have him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking a moment to leave Blessing 5 stars and high remarks! We will be sure to pass them along. Congratulations on your new vehicle, and thank you for being part of our Hennessy Family. Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
The service and result of my purchasing experience left
The service and result of my purchasing experience left me really unhappy. Prior to hiring an inspector to assess the automobile, I was quite pleased and happy. According to the inspector's report, which was made public, the engine was changed out for a junk yard engine. Despite my dissatisfaction with the situation, the car was returned. Since Hennessy Jaguar is a reputable brand, there ought to have been an inspection from their business before selling a car with inaccurate mileage and a modified engine. Before buying this automobile, this information was not given. The salesman should be ashamed of himself for using religious passages to support his lemon-selling strategy.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Lisa, thank you for taking a moment to bring your experience to our attention, as it is not one we'd wish upon any of our valued customers. We understand that our management team has worked with you toward a resolution; we wish you the best in your future dealings with Jaguar Land Rover and beyond. Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
Bad customer service, the sales person never help me with
Bad customer service, the sales person never help me with my purchase, I buy in other please
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ana, we're so sorry to hear that you had a negative experience and wish you the best of luck in your future dealings with Land Rover. Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
I was very displeased with the confrontation between
I was very displeased with the confrontation between Chris/Will houston over the price of tires of which he quoted to me a price of 1587 when in fact i was charged 2500 for a set of tires. While standing there Chris made a condesending remark to me by saying Range Rovers were expensive to maintain... I was so appalled by the comment that it took every once of my temper to hold back afraid that my vehicle would not be completed and instead I retorted back my income by letting him know I was in the HIGH SIX figure bracket. I smiled with cordiality realizing that he was a racist who tried to beat ne up because his service manager was a complete liar who told me the price of tires... I wish som e one would pull the voice recordings so that they can listen to what he said... I would never come back there for service although I met other staff members whom I thought was very nice and professional
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair