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(403 reviews)

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Kim, Bubba and Mike were great to work with. They went...

Kim, Bubba and Mike were great to work with. They went above and beyond and made it a pleasant process! I will send friends and family to see them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I didn't have an appointment but they got me in and out...

I didn't have an appointment but they got me in and out with no problem and washed my car. They also kept me informed as i waited. Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Renell Goodwin, is an awesome sales person. Renell has...

Renell Goodwin, is an awesome sales person. Renell has great customer service skills. Everyone we came in contact with at Serra were very friendly and helpful. Serra Gardendale Kia, exceeded our expectations. Our son was able to drive off the lot in a brand new 2020 car. Thanks!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service. Will recommend people to use your service....

Great service. Will recommend people to use your service. Steven Willard was great from when I got out of my car and put me in 2020 Kia Forte

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great staff and loved the popcorn. The day I was there...

Great staff and loved the popcorn. The day I was there the coffee was out but other than that. Great overall experience at Serra Gardendalw

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kim was awesome to work with. She went above and beyond...

Kim was awesome to work with. She went above and beyond for me. Along with the whole team!! I appreciate everything they did for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased used vehicle, completely satisfied

I went to Serra Kia to look at a used SUV which had unfortunately been sold late the night before. My sales professional, Joey BIbb, listened to what i needed in a vehicle, which were dependability, affordability, safety and good mpg. I ended up purchasing a used VW Passat TDI SEL, and couldn't be happier with the purchase. Joey was great, laid back, answered questions, and didn't pressure me into something i didn't want. He really listened to what i needed in a vehicle and that's what i walked away with. I think i ended up with a better vehicle than the SUV i initially went in to look at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best customer service ever. Handled a vehicle that was...

Best customer service ever. Handled a vehicle that was taken to another dealer and was not fixed correctly. Fixed car and even gave me a loaner. Hands down best experience from a dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Seamless Transaction and Courteous Staff

Bubba Christian and Kim Christian were such a great help. Knowledgeable about the vehicle and the negotiation was seamless. Kasey Croft in Finance was very friendly and expeditious with the paperwork! Ryan Johnson and the service department were friendly and helpful and delivered my new Kia in spotless condition. Very happy customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very thoughtful. They worked on my car in a timely...

Very thoughtful. They worked on my car in a timely fashion even though they had servicemen out with the flu. The service area is clean and orderly. Thank you Serra Kia!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.