Scott Evans Dodge Chrysler Jeep RAM

I bought about 12 cars and trucks from this Dealership Taylor and Denver always give the best service in the business for all my cars over the years that’s way I keep buying cars from them they the best

I give this dealership 5 stars. I was extremely surprised that I bought a truck from them. Most dealerships complicate the process and eventually tick me off. I got the deal that I wanted/ a fair trade and the extended warranty was reasonable. First extended warranty I ever bought but the deal was very fair. Omar was new but he worked very hard to satisfy me. Finally a dealer that just wants to sell cars with no xx. I guess the only negative I could say is the dealership itself is a little outdated, if you care about that kind of stuff.

I Purchased a 2022 XT5 Cadillac SUV on 7/25/2024 beautiful car, everything went smooth on the date of purchase. Sales person Jacob was a very pleasant to work with. Assured me if I have any issues just call us and we'll take care of you. About a week after making the purchase I notice the dash lifting and buckling on the drivers side. I admittedly call Jacob telling him my issue, I sent him some pictures, he them places me on hold and when he comes back he asked me "if I purchased a StayNu agreement" I statement to him was, yes i did, I purchased every warranty that was offered to me because I knew I was purchasing a used vehicle and I wanted the vehicle covered from front to back and inside and out! I then text him a picture of the StayNu agreement i purchased. He then places me on hold again, when he comes back this time, he states you are covered, and you don't have to pay a deductible either, I've talked to the sales manager and service department manager and they said for you to wait until September 25th and call us to schedule to bring it in for repairing cause that would be 30 days and agreement you purchase would be accepted by then and a guarantee that they will fix it. I said okay, cause all I wanted is for my car to be fixed. Now, this is where it gets messy at! I call him back on the 25th and he no longer works at the dealership, so I drive there 45 miles, go to service department, explain to them my issue and what i was to to do and person at the counter tells me dash boards are not covered, thats considered ware and tear and StayNu covers things like small burns, small dent, cracks in the windshield. I asked to speak with the service department manager Denver he comes out talk to me, I tell him my issue and what I was told to do inregards to waiting 30 days and he said pretty much said the same thing, but he take pictures and my phone number and tells he'll check into it get back with me and to this day I"m still waiting on a call from him. Went there on today 10/25/25 spoke to Sales Manager Jay who stated that he only been sales manager for about a month, he had been there previously, left but was brought back to make things different and better . My issues i had with him was he never took me in a private area to discuss my issue, he talked to me on the sales floor and I had to ask him "can I please sit down. Of course there were no customs in dealership it was about 9 a.m. There was only about 3 familiar faces I knew, all new sales people. He stated the only thing he could do is try and do is trade me into something else. I told him if I was going to trade it definitely would not here, nor would I recommend anybody I know to buy a car from here. I did just as I was told by my salesman and nothing that was told to me was done, too much dishonesty. After my oil change was completed I was standing outside my car looking at the issue with the dash Floor Manager walks by states Pretty car looks at the dash and say I would be upset too. YES SIR IT IS, I LOVE MY CAR, I Purchased everything you offered me to have my car covered under warranty from front to back, inside and out as a relief for myself. Very dissatisfied customer, what happened to integrity?

I highly recommend this company for buying all your car needs. Very professional sales staff and treat you like family.

Update: After my previous experience, the General Manager personally reached out and took the time to make things right. He was extremely apologetic, professional, and understanding about the situation. I truly appreciate that he listened, acknowledged what went wrong, and followed through to resolve the issue.While my earlier visit was frustrating, I can say the GM’s response showed real care for their customers and commitment to improvement. I’m grateful for how he handled everything, and that effort definitely changed my view of the dealership. Thank you to the GM Mr. Jhon for taking the time to fix things and for restoring my confidence in Scott Evans.

Service has always been very good for oil changes etc. but now if you use credit card a 3.99% will be added to your bill. Today was my last service with Scott Evans and now I will find another place to get service and oil changes. Good luck Scott Evans as I believe $170 is enough for a oil change and I refuse to add 3.99% to the $170.

On July 5th, I purchased a used 2016 Chevrolet Sonic from Scott Evans CDJR. Within three weeks, the air pressure light came on with no issues in pressure and the car began making a popping noise. I call the dealership, scheduled an appointment with the service department, and ended up having to cancel the appointment to reschedule later. Before I could even reschedule within the following week, the car randomly shut itself off at a stop sign during morning traffic. As soon as the car was back on, I took the car directly to the service department. The diagnosis I was given was a leaking valve cover gasket and a damaged sway bar. I was assured that they would process the claim with my extended warranty coverage company and begin work immediately. I had to call every day, as I never received a call, and was finally told that the warranty would only cover the valve cover gasket, not the sway bar, and it would be over six hundred dollars to repair an issue that presented itself within a couple weeks of owning the vehicle. I said this was unacceptable, and was told that they would reach out to the insurance company to figure out why the claim was denied. I called every day for days, picked up the car with the repaired valve cover gasket and was told my oil leak wasn’t “that bad,” and after a week had passed I called the insurance company myself. I was informed that three claims were filed, one for the valve cover gasket, one for the sway bar, and one for an separate gasket causing oil to leak. I was never even informed of a second leak before this. The rep at the insurance company informed me that the claims for the second leak and the sway bar were denied because they were preexisting. I called the service department back and ended up speaking with John, the GM of the dealership. John assured me that there was no way it was preexisting, and he would personally reach out to the insurance company the next day to get the situation handled. This was a month ago. Aside from ONE call back from John the day I spoke to him originally, which I believe is the 20th of August, the call in which he assured me he would handle the situation promptly, I have received one call from this service department. I spend weeks calling every day. I was told repeatedly that they were dealing with the situation, working on it, ordering parts, it would be tomorrow, a couple days, etc etc. It’s been over a month. The noises that this car makes from the damaged sway bar make driving it an anxiety fest. I was told that the damaged sway bar would not present a danger while driving, but I was also told they would have the car fixed by now on several occasions so who knows. The last person I spoke to was Bailey in the service department, who told me they were going to go ahead and fix it on 9/20 and the service manager Denver was going to go ahead and order the parts. No call back. On 9/26, I called back and requested to speak directly to the service manager and ended up having to leave a voicemail. This debacle has been going on for almost two months, and the only thing that has been accomplished is the ONE repair the insurance would cover. I have been repeatedly lied to, mislead, and pulled around in an attempt to avoid fixing a car that presented serious issues within a few weeks. I am not the type to write negative reviews, but I would definitely never purchase from this dealership again. The buying experience was uncomfortable, the car is a mess, and the experience with the service department has been an ongoing nightmare. I would have been better off buying a beater off craigslist, at least then I wouldn’t be stuck in a five-year contract on an overpriced lemon. I am currently writing up a more detailed account for my BBB complaint.

On July 5th, I purchased a used 2016 Chevrolet Sonic from Scott Evans CDJR. Within three weeks, the air pressure light came on with no issues in pressure and the car began making a popping noise. I call the dealership, scheduled an appointment with the service department, and ended up having to cancel the appointment to reschedule later. Before I could even reschedule within the following week, the car randomly shut itself off at a stop sign during morning traffic. As soon as the car was back on, I took the car directly to the service department. The diagnosis I was given was a leaking valve cover gasket and a damaged sway bar. I was assured that they would process the claim with my extended warranty coverage company and begin work immediately. I had to call every day, as I never received a call, and was finally told that the warranty would only cover the valve cover gasket, not the sway bar, and it would be over six hundred dollars to repair an issue that presented itself within a couple weeks of owning the vehicle. I said this was unacceptable, and was told that they would reach out to the insurance company to figure out why the claim was denied. I called every day for days, picked up the car with the repaired valve cover gasket and was told my oil leak wasn’t “that bad,” and after a week had passed I called the insurance company myself. I was informed that three claims were filed, one for the valve cover gasket, one for the sway bar, and one for an separate gasket causing oil to leak. I was never even informed of a second leak before this. The rep at the insurance company informed me that the claims for the second leak and the sway bar were denied because they were preexisting. I called the service department back and ended up speaking with John, the GM of the dealership. John assured me that there was no way it was preexisting, and he would personally reach out to the insurance company the next day to get the situation handled. This was a month ago. Aside from ONE call back from John the day I spoke to him originally, which I believe is the 20th of August, the call in which he assured me he would handle the situation promptly, I have received one call from this service department. I spend weeks calling every day. I was told repeatedly that they were dealing with the situation, working on it, ordering parts, it would be tomorrow, a couple days, etc etc. It’s been over a month. The noises that this car makes from the damaged sway bar make driving it an anxiety fest. I was told that the damaged sway bar would not present a danger while driving, but I was also told they would have the car fixed by now on several occasions so who knows. The last person I spoke to was Bailey in the service department, who told me they were going to go ahead and fix it on 9/20 and the service manager Denver was going to go ahead and order the parts. No call back. On 9/26, I called back and requested to speak directly to the service manager and ended up having to leave a voicemail. This debacle has been going on for almost two months, and the only thing that has been accomplished is the ONE repair the insurance would cover. I have been repeatedly lied to, mislead, and pulled around in an attempt to avoid fixing a car that presented serious issues within a few weeks. I am not the type to write negative reviews, but I would definitely never purchase from this dealership again. The buying experience was uncomfortable, the car is a mess, and the experience with the service department has been an ongoing nightmare. I would have been better off buying a beater off craigslist, at least then I wouldn’t be stuck in a five-year contract on an overpriced lemon. I am currently writing up a more detailed account for my BBB complaint.

Their service department is to be trusted and will offer good service. There’s occasionally coupons on their website.

In and out real fast. and always treated with great customer service , will always come again