Reviews
The people involved during my new purchased answers all
The people involved during my new purchased answers all my questions I needed to know. Thank you so much.
The people involved during my new purchased answers all
The people involved during my new purchased answers all my questions I needed to know. Thank you so much.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
If I have looked at reviews before we took our car here
If I have looked at reviews before we took our car here we'd of known.. If you have warranty or insurance work DON'T take it here.. they are rude because they don't like it. Then charge you for looking at a cabin filter and charge $107 fir a diagnostic which they will charge the insurance for again when u come back for the repair. They won't be honest and up front about fees when its warranty work either. They'll find a way to make their money. Terrible place
If I have looked at reviews before we took our car here
If I have looked at reviews before we took our car here we'd of known.. If you have warranty or insurance work DON'T take it here.. they are rude because they don't like it. Then charge you for looking at a cabin filter and charge $107 fir a diagnostic which they will charge the insurance for again when u come back for the repair. They won't be honest and up front about fees when its warranty work either. They'll find a way to make their money. Terrible place
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We never want any customer to feel misinformed or disrespected, especially when dealing with warranty or insurance repairs, which can sometimes involve processes and requirements that are outside of our control. We would never intentionally be anything less than transparent about fees, and we apologize if any part of the process wasn’t clearly explained. The diagnostic charge you mentioned is a standard requirement for warranty and insurance claims, but it should always be communicated upfront. We will review this internally to ensure better clarity moving forward.
I took my vehicle in for a recall.
I took my vehicle in for a recall. I mentioned about a noise my vehicle was making and was advised it would be $199 for them just to look at it. I told them not to check it. Later I received a call advising me that it was my fuel pump and that I needed to replace it. The charge for them to replace it would be $1,700. Again I said to disregard and not to fix anything. When I picked up my vehicle the employee that drove it out to the garage was rude. I got my fuel filters replaced and that took care of the noise. I guess there was nothing wrong with my fuel pump.
I took my vehicle in for a recall.
I took my vehicle in for a recall. I mentioned about a noise my vehicle was making and was advised it would be $199 for them just to look at it. I told them not to check it. Later I received a call advising me that it was my fuel pump and that I needed to replace it. The charge for them to replace it would be $1,700. Again I said to disregard and not to fix anything. When I picked up my vehicle the employee that drove it out to the garage was rude. I got my fuel filters replaced and that took care of the noise. I guess there was nothing wrong with my fuel pump.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My experience with Nissan McGavock in Lubbock Texas, was
My experience with Nissan McGavock in Lubbock Texas, was easy-going. The service tech was professional and efficient . No complaints and will return again when needed !
My experience with Nissan McGavock in Lubbock Texas, was
My experience with Nissan McGavock in Lubbock Texas, was easy-going. The service tech was professional and efficient . No complaints and will return again when needed !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Really pleased with my service appointment with McGavock
Really pleased with my service appointment with McGavock Nissan. The work was done sooner than I expected, the price was better than I expected and the customer service was great. They were actually less expensive than other repair shops around town. I appreciate the personal consultation, good prices, and quick service. Not common these days.
Really pleased with my service appointment with McGavock
Really pleased with my service appointment with McGavock Nissan. The work was done sooner than I expected, the price was better than I expected and the customer service was great. They were actually less expensive than other repair shops around town. I appreciate the personal consultation, good prices, and quick service. Not common these days.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the wonderful review! We’re thrilled to hear that your service appointment exceeded your expectations. Our team works hard to provide quick, reliable service at a fair price, and it’s great to know that stood out to you. We truly appreciate your kind words about our customer service and personal consultation. Thank you for choosing McGavock Nissan. We look forward to serving you again!
Luis was very friendly and had a smile on his face Took
Luis was very friendly and had a smile on his face Took care of us when we entered and when we departed/👍👍up great job
Luis was very friendly and had a smile on his face Took
Luis was very friendly and had a smile on his face Took care of us when we entered and when we departed/👍👍up great job
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was an emergent situation when my son’s car broke.
It was an emergent situation when my son’s car broke. I called Nissan and talked to Joe. Joe waited for the tow truck to bring the car. He had it fixed immediately the next day. Thank you Joe for your help.
It was an emergent situation when my son’s car broke.
It was an emergent situation when my son’s car broke. I called Nissan and talked to Joe. Joe waited for the tow truck to bring the car. He had it fixed immediately the next day. Thank you Joe for your help.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
IT was wonderful the agent was very helpful and courteous
IT was wonderful the agent was very helpful and courteous with my sister and me
IT was wonderful the agent was very helpful and courteous
IT was wonderful the agent was very helpful and courteous with my sister and me
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Graciela for taking the time to leave a review! We are so glad you and your sister had a great experience with us!
Courteous and friendly.
Courteous and friendly. Got a quick oil change. Checked tires and fluids and brakes. Great
Courteous and friendly.
Courteous and friendly. Got a quick oil change. Checked tires and fluids and brakes. Great
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’m so pleased with my transaction at McGavock.
I’m so pleased with my transaction at McGavock. David and Will were extremely helpful and courteous, and they made certain I knew all the details of the trade in and new vehicle.
I’m so pleased with my transaction at McGavock.
I’m so pleased with my transaction at McGavock. David and Will were extremely helpful and courteous, and they made certain I knew all the details of the trade in and new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car