Reviews
Waiting time
While waiting to pick up our new car, we were checked on several times by the dealership manager and the staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for giving us the opportunity to service your vehicle, Sandra. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Service appointment
Service Manager was rude and cut me off while I was speaking, telling him what was going on with my vehicle. When he called with the issue he did not give me a full description nor did they do a full look over of my vehicle they found one possible problem and stopped. When I got the estimate for the one possible repair, the majority of the cost would be for labor, wanting to charge me over $500 just in labor.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amanda, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Master Buick GMC Augusta does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Excellent job
Cory did an excellent job with the details with the service they provided. He ensured my car was ready ahead of the given time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Great Customer Service
Told them what my issues were; they examined and fixed in a timely manner. They did a great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
jdavitte68@gmail.com
The servicing was very timely on my vehicle. Everyone on service department very professional & friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennifer, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Master Buick GMC Augusta provided you with great dealer experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
2022 GMC Canyon Delnia
My 2022 Canyon Delnia is my 4th new vehicle that I have purchased from you. This is my third purchase the Sue Oertle was my salesperson. I have always had great service from this dealership and will continue to a loyal customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
SSG (Ret) Marton, it was a pleasure to read about your fourth car-buying experience at Master Buick GMC Augusta. Congratulations on your 2022 Canyon Delnia! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Sue provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Best in the Business
This makes my 4th vehicle from master Buick GMC, and every time I?m have been treated with the utmost respect. Hope to buy 4 more in the future . Thanks Eddie and Sue
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Holley, it was a pleasure to read about your 4th car-buying experience at Master Buick GMC Augusta. Congratulations on your new vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Great experience
Great customer service! Explained repair very clearly. Repair was completed very quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review! We really appreciate your business and are so happy that our staff could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
John Maddox
Mr Roscoe Peace and Mr Eddie Overby are the best. Both have high standards. They exhibit strong values such as Integrity and professionalism. That?s why I?m a repeat customer. They do what they say.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Say No to this dealership
was totally disappointed with my visit. Previous and currently GMC owners advised me to never used this dealership for any maintenance needs because the department is extremely below average. I gave the department the benefit of doubt and took my vehicle in for a service. The service representatives didn't come out to greet me as I've experienced with other dealerships. After standing in the bay for over ten minutes or more, the young lady came to the door and asked if I needed anything and why was I there. Yeah, quite strange. I responded that I had a service appointment. She pointed at a co-worker and stayed "yeah he is responsible for you". Right, no introduction what so ever and by the way, I am responsible for myself. That remark could have been taken from a negative perspective. There were three guys sitting at their desk, one eating and the other two texting on their phone. It's obvious they wasn't concern about my vehicle maintenance needs or could it had been my skin tone wasn't suitable for them to provide a reputable customer experience. If you don't value the customer, you wouldn't provide the adequate care for their vehicle. I stated that I would take my vehicle to another dealership for maintenance. No response and no concern from any of them. I did speak to the dealership manager about my concerns which he wasn't concerned about my experience nor the promise of guaranteed quality service when I purchased the vehicle. I do not and would not recommend this dealership. When I purchased my vehicle from this dealership, the support and care for the military community was highly emphasized. Many military GMC owners have shared with me their displeasure with the customer satisfaction they consistently received from this establishment. I would never nor would I recommend the dealership for any vehicle purchase or maintenance needs. After speaking to the manager, his lack of concern convinced me that I should sale me vehicle. So if anyone is looking to purchase a 2021 1500 Denali with less than 6000 miles, borla exhaust upgrade, and K&N cold air intake upgrade let me know.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very sorry that you felt you weren't welcomed. It may have looked like no one was doing anything, but as it was the day before Christmas Eve, it actually was one of the busiest days of the year. Advisors are typically on their cellphones sending pictures to warranty companies trying to get the customer reimbursed. The other advisor had not had a chance to eat lunch and it was 2:30. He was trying to catch a bite as quickly as he could. You were greeted by our Customer Assistance Representative as soon as she was free. We are always concerned when a customer states they don't want to do business with us when they haven't had a service completed at our dealership. We always want everyone to feel welcome, but it is my understanding that you came in already upset and didn't give us the chance to help you. We appreciate all of our customers and friends who do business with us and we hope that you will give us another chance. Merry Christmas to you and your family and I hope your New Year is a great one! Kathy Hensley, Owner Master Automotive