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Lakeside Chevrolet Co

(64 reviews)

Reviews

(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent

The staff were friendly. I found them to be honest and straight forward. They weren?t charging over MSRP and they weren?t adding a protection plan to the deal like so many other dealerships are doing. It was an easy and pleasant car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

I stopped by without an appointment for an oil change and the service guy Chap took good care in getting my vehicle into the lube center and fully serviced in a timely manner, This dealership is top notch in the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Inspection of my Chevy

It was awesome from service to checkout!! Service tech was very nice and checkout young lady also very nice?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Great service as always, great dealership to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Owner

Very good. All employees were very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Repairs and service

Did a good job quickly was in and out much faster than expected

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Don’t waste your time ... this place is joke

I live in Rockwall and own 2 chevy vehicles... neither one of them was purchased in Lakeside, needless to say anything else about that ... took one of the vehicles for alignment couple months ago and before i can even get out of my car service advisor starts yelling “ no electricity, we can’t do nothing, turn around “ and walked back inside. I live 6 miles from dealership but for new vehicle purchases or any vehicle maintenance this will be my last place to go.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. However if someone has a car wreck and takes out the electricity we have no way to align your car. If you are willing to give us another chance, please reach out to us at (972) 771-5321 to speak to our manager directly.

Great advisor!!

Service Advisor was awesome! Service took too long because they were super busy so he gave me a discount.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

No customers in sight, but a 3-5 day backlog?

I just got back from the worst experience I've ever had at an auto dealer's service center. I called yesterday to make an appointment, or get some information on coming in to get my Traverse serviced under warranty. Spoke with Chuck, who said just come in when you can, so I said I'll see you tomorrow and he said ok. I get there today and I'm the only customer in sight - awesome! Every service desk had an employee behind it. This should be quick (I'm thinking). Still took them about 4-5 minutes to greet me, only to tell me that they're 3-5 days backlogged. So my only choice is to drop my vehicle off for 3-5 days before they can even look at it. I asked them if they were any options as this is my family's only vehicle and I have a one month old daughter that I need to get to a doctor in Rowlett, but can't until the A/C's back up. The guy I was talking to was totally unforgiving and seemed like he could care less. So, why didn't Chuck tell me about this apparent backlog? Take your business elsewhere. They're rude and unprofessional. Even if you don't believe me, they don't even have the time for your business anyhow!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (972) 771-5311 so we can work towards a solution. If you could please reach out at your convenience to the service manager direct # 469-402-3213 . Thank you have a great day.

Body Shop experience

Great experience. Great work and very quick turnaround

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!