Kia Country

Amazing customer service…as always, our family appreciates their dedication to creating a great experience each time we visit.

Excelente atencion....!!! Muy buen trabajo en todos los aspectos. Agradecido por su ayuda para poder escoger el auto que perfecto.. muchas graciass

Ken Papaleo was wonderful to deal with at Kia Country! I purchased a 2022 Kia Sportage on 11/13/23 and Ken made it an enjoyable experience. I had looked around at other dealerships, but the staff here was wonderful without any "strongarm" techniques like I encountered in other places! Thank you, Ken, for placing me in the perfect car for me! I would very highly recommend Ken and Kia Country for anyone's next car purchase!

My Kia Sorento is only 3 months old and I started having trouble with the radio. My salesman Ken Papaleo and sales manager Adam Richey made arrangements to get my car right in to have it looked at. I was told it may take a week to get my car back but was provided a loaner car. As it turned out I had it back the same day. The radio just needed a software update. With that being said, Adam went over and beyond to make sure my car was priority. I’ve had a lot of high end cars over the years but my I’m very impressed with the Kia Sorrento and the service received at Kia Country of Charleston. I highly recommend their dealership if you are looking for a wonderful experience not only with the people but the products Kia has to offer.

Our 3rd Kia over the past 20 years. Very dependable. Tech Kevin Beutler (especially), and other Service Staff made our service visit surprisingly pleasant. 2019 Forte showing multiple dash light alerts: Stability Control, Forward Collision Warning, Tire Pressure, ABS, Brake. Arranged an appointment for diagnostic, and had the Forte towed to them for fear that safely driving might be compromised. The car was ready when we arrived on the appointment day. Tech Kevin explained in very understandable terms every item that was addressed, and why. Both rear wheel speed sensors were found to have failed and were replaced at no charge under warranty, also software updates were loaded, also at no charge. Over the past few years, many, many devices onboard cars are interconnected with computer control and safety systems, which leads to multiple alerts being activated when one fails. Very pleased with Kia Country of Charleston!

John made my car buying experience so easy. I enjoyed working with him! He was nice, patient & very knowledgeable. I would recommend him to others.

Elijah Tucker helped us out with getting a new vehicle and trading ours in. He was very honest about our budget and what to expect. I would, and have, recommended this dealership already, but especially Elijah.

The dealership went out of their way to make sure we were satisfied with the service and the price. Our salesperson was very nice and knowledgeable. I will recommend these guys to anyone.

A great car kept up in an exemplary manner.They go :above and Beyond: and constantly exceed my expectations. I've recommended them to my siblings and offspring.

I cannot say enough great things about Kia Country of Charleston!! In my search for a 2022 Telluride I had dealt with a few other dealerships that were just plain rude or way overpriced so when I saw the ad for the exact Telluride I was looking for, I knew not to get my hopes up given my past experiences. But boy was I wrong! I spoke on the phone with Charles Fritz to discuss pricing on a late Friday afternoon and we were able to come up with an excellent price for purchase. I lived 3 hours away and I am disabled so he was very accommodating and agreed to hold the vehicle until I got there that afternoon to ensure it would not be sold while I was in route. He advised I would be working with Jorden on the floor to test drive the car and complete paperwork. Ten minutes before I arrived I received a very polite call from Jorden so I could "recognize his voice" and he would be on the lookout for us; we pulled in and were immediately greeted by him. He was very polite and eager to help and answer any questions. As we were filling out paperwork, Charles came over to introduce himself and "put a face with a name". The whole process was seamless and worry-free. I never felt pressured or uncomfortable and everyone there was so nice. I would definitely recommend Kia Country of Charleston to anyone looking for excellent customer service!