Palmetto Ford Lincoln

Wow, i misjudged this place hardcore. I had an issue with my Mustang that I thought was the dealership's fault. I tried making the issue known but no one was sure how to fix the issue. I was contacting the wrong department. I felt like I wasn't being taken seriously but once I got the correct person on the phone, it was like the whole dealership stopped and tried to assist me. When dealing with sales, I was siting in the showroom for maybe 1 minute when the sales manager himself came over to introduce himself and explain the ins and out's of my car and the concerns I had with it. I then told him I am interested in an F150. A sales representative named Kelvin came by and asked how he could help. Very laid back, informative, but no pressure. He took the time to ride my wife and me through the WHOLE F150 inventory, even the ones not on the lot yet. Not on a golf cart, but in a loaded Explorer. He heard he mention my back to my wife and I'm assuming he took the time to go so far as to get a truck with MASSAGING seats. Didn't find exactly what I was looking for (very picky person), so we went inside and Kelvin and the sales manager looked for probably 30 minutes at different trucks that fit what I was looking for. They found it quick too. Quite a few of them. I picked two out, and told them Id make a decision the next day. The owner himself, Mr. Graham Eubank, was also in contact with me the whole process. That was pretty impressive. I contacted them, told them which truck I wanted, and they drew up numbers in the span of an hour or so (this was all through email, i wasn't waiting an hour) I agreed with them, said ok, and they even offered to drive it halfway to my home to make the trip easier for me (almost 3 hours). I declined, they had done enough at this point. Many dealers may have written me off, xx'ed me, or tried to up sell me on things i didn't want. None of that here. I am a satisfied customer, and recommend anyone in the market for a new vehicle to give them a visit. The dealership was clean and there were plenty of comfortable chairs to sit at while numbers are ran, instead of someones little cubicle and desk chairs. The dealership itself was clean and well organized, cars were sorted out just as well as the trucks. I can't speak for the service department or the used car area, but they seemed pretty clean and put together. I would recommend giving them a shot to earn your business If the owner himself is willing to get elbows deep in a single customer's concern, that's the kind of place I'd like to have my back if I had problems in the future.

Quick negotiation, pretty good price and trade in allowance. Extended warranty., left out the floor mats that I will go back and ask for. Tim was great and went the extra mile even following me home so my wife could see the car at rush hour. Manly Eubanks, owner, came out to meet me at closing on a very busy day. Car was clean and full of gas and a 172 point inspection as a CPO car. Will work with them again.

I bought a 2015 Mustang GT premium from this dealership. I drove 2 and a half hours to get it because I thought I was getting a really good vibe from the place. This was going to be the 2nd 2015 Mustang GT premium I had owned, i traded the first one in because I wanted the performance package. I know what a well put together Mustang is, and the first one i put 2800 miles on was a great example. I bought the car at night, as the dealer was closing because I had to go after work. Anyway, drove the car home and parked it in my garage. I drive it every week on Friday. I have owned it since Late March. I started noticing little issues, then more and more and more on the vehicle. More body panel alignment issues than I can describe in one post, the dashboard bubbling up where the leather rests, the loose seat covers that already have creases in them. Tons of problems that should have been found by the inspector upon delivery. The stitching on the dash was coming loose and frayed, same on the seats. I contacted Ford corporate and the local dealership. I have given the car to the body shop to attempt repair. They are unable to fix the issues. I have been told my whole dashboard needs replaced. My passenger seat cover needs replaced. The front bumper, the doors, the rear trunklid, and many other things are completely out of whack. I made the mistake of assuming the 2nd Mustang would be as well made as my first. I called the General Manager, spoke to him about the issues (first noticed all these issues at 700 miles, two roadtrips) he said there is nothing he will do except take it on trade and put me in a new Mustang. I was offered around 33000 for my Mustang I paid 40000 for. I dont understand why the dealership cant make this right. Corporate, and four other Ford dealerships have advised me to speak to the GM for a replacement, that he could fix it. He offered to provide the buyers order, which I already have. Basically told me I should have noticed the problems at delivery. My car has spent over 2 weeks in the shop already, and now I have a brand new car that needs torn apart to get half fixed. I may as well have bought a used car thatd been in a wreck. I dont want free stuff, free money, I simply want the dealership to stand up to their promise to make the customer happy, which they have failed to do. I dont want to do the BBB Auto Line, which is why ive called corporate so many times, called so many dealerships, and tried so many avenues to get this corrected. I want the same exact car, minus the problems. I'm really sad about this car. I really love Ford, always have, but this experience has completely soured my taste for them. I am now seriously looking at going Honda. Sad, I know, but I dont want these issues again. I am hoping i get contacted by Palmetto Ford to explore even maybe a VERY aggressive trade towards a vehicle at their lot, but that was shot down too. I wish they would make this right, but I guess their word is just that, words on a computer screen. I would recommend staying away.

We when there to looked for a truck, and we found the best seller ever, we were tired of looking everywhere and the other dealership did not approved us we refused because we had not credit, but in Palmetto Ford we found a person that help us so much and work until we got approved thank you very much Fenton Bosto.

I have purchased both new and used cars from Palmetto Ford and couldn't be happier with the experience. Great value for my trade in more than fair price on the vehicles. They are my first choice every time!

This was was first experience using the Palmetto Ford Service Center after purchasing a car from them a year ago. Everyone was extremely friendly despite being very busy, including a mechanic who checked me in when it clearly wasn't his job there. Dustin was my Service Manager and went beyond what I would expect anyone to do. Not having a ride to pick my car back up and the shuttle driver gone for the day (about 530pm), Dustin drove all the way to Johns Island in traffic and heavy rain to pick me up. The poor guy must have already worked a 10 - 12 hour day but didn't hesitate to offer me a ride. Great way to start off and I'm feel confident about Palmetto handling all the service on my vehicle in the future.

I gave the review because it is honest and correct. Everyone at Palmetto Ford especially Bill Pappas and Brendan Fleetwood could not have been more helpful and in every way. I adore my new Edge and look forward to a long relationship with this dealership.

On my first visit to the showroom, Brad King took me for a test drive in a new 2016 Explorer. On the second visit he sent me home for an overnight visit with a very nice model in the color scheme that I wanted. When I returned it and advised that it just had more options than I needed or wanted, he got busy and found one exactly like I wanted. We made a deal, he got it prepped and ready for delivery the next day. At pick up time Brandon Fleetwood took his time demonstrating all the new technology to me (my trade-in was a 10 year old Explorer) before sending me on my way. I was very pleased with their efforts to sell me what I wanted.

I went to Palmetto Ford dealership in search of an F-150 and I got what I wanted, Thanks to Mr. Tyrone Douglas Green. He was very friendly and professional and he got the job done. I am very satisfied with the service I received, and would recommend them to my friends. Thanks again Tyrone and staff

I toke my Lincoln in for A/C not cooling properly THREE times 1st time freon leak 2nd condenser 3rd fan not turning fast enough. I returned to deal again because it still was not cooling properly. Service Manger told me I need a new car and it wasn't going to get any colder. He even brought out thermometer and pick in vents to make me believe it was cooling properly, sorry I didn't far for that old TRICK thermometers can be adjusted to read whatever you want it to, I guess I'm a xxxxxxx and didn't know that my car wasn't cooling properly. I took my vehicle to a new deal and found Palmetto was to lazy to find the real problem the evaporator because it's not easy to get. But the still charged for work that was never done. My next stop is Live 5 News and BBQ and National action network. And Lawyers this is so sad to the ripped off by a large dealership in 2015. I just got a call from Jim McMaster being very rude and trying to bully me into thinking I do something wrong,sorry that not going to happen today. He should have been calling to say sorry or is there anything I can help you with. But since my car been there three timeseparate for the same repair and you still saying it was fixed it's time for BBB and Corp to get involved. I guess the truth hurts worst CUSTOMER SERVICE EVER. I told him don't call me no more. Stay tuned to be continued.