Rick Hendrick Dodge Chrysler Jeep RAM

I've bought two vehicles at Rick Hendrick RAM. They go out of their way to ensure I'm happy. The buying process is the shortest I've ever encountered. The price...well I think I saw the sales manager shaking his head in disbelief because it was so low! Go talk to them! You won't be disappointed!!

I was very happy with the first and last experiences I had at the dealership. Meeting Stephanie - my salesman, was great and finishing all the paperwork with the very professional Jon - in finance was a pleasure. But the in between accounts for my low ratings. I will sum it up with the word "time". I spent almost 5 hours buying - or should I say waiting to buy my car. Finally, I just told them I had to go - even though I had a deal and was only waiting to "sign the paperwork", which was not in order They were shocked, but I really did have to go! I came back the next day- only to find the paperwork was still not ready. Finally, I left with my wonderful vehicle - which I do love. The price was good and fair to both parties - I think. So, would I shop here again? I really don't think so.

We thank you for taking such good care of our truck. With Robert's health problems, it wouldn't be good for him to be caught on the side of the road. Thank you once again.

Everyone I met at your dealership before and after my purchase were very friendly and pleasant. Christian was most helpful in answering all my questions and exploring all alternatives to aid in my decision to purchase. Your financial assistant was very knowledgeable and did not rush with all the details that came up in the process. The vehicle meets all my expectations. Thank you for all your efforts. Robert Mitchell

The dealership overall was very accommodating to my needs. The salesman I worked with, Barrett Brown was pleasant to work with and did not apply pressure to get the deal done. He communicated with me from the start of my search to the closing of the deal. Jon Taylor the finance manager was very helpful and made the finance process very easy. The dealership made the whole experience easy and fun. Very veteran and military friendly.

Barrett is the Jeep Genius in Charleston! He knows the model changes from year to year, the mechanics and technology (i.e. blue tooth, compatible devices, sat radio, etc), and can explain them in an easy to understand, non "car guy" language. The whole staff was great, from helping with our 9 month old (thanks for the balloon!) to getting us in and out quickly! We were test driving '14 and '15 Grand Cherokees.

Starting with Courtney your online person,to Sarah your sales person,and your finance people were all great to work with. Sarah went over and above what any sales person should have to. Thanks Jeff S. 2014 Bighorn

The positive: 1. If you are buying a car you must go see Kellie Westfield at Rick Hendrick. She was no pressure and patient to put us in the right cars. We drove four in total and she was ready to have us test drive as many as we wanted. 2. We felt the trade in values were fair. 3. We bought two used minis. After purchase we noticed one had a slight ding in the windshield. They offered to send a glass repair company to our house at no charge to us. 4. The selection is unbeatable because Rick Hendrick is so large. Neither car we bought was located at the dealership we shopped at. They kept going to other Hendrick dealerships and picking up cars for us to test drive. 5. They even went out of state to pick up one of our two cars. The negative: 1. Post car selection duration was brutal. We had selected our vehicles by 12:45pm on day one. The paperwork went until nearly 5pm that day and then we had additional paperwork to sign when we returned to pick up the second vehicle. It seems like this could be done quicker. [Note: they were kind enough to offer us lunch and snacks while we waited which was greatly appreciated.]

In 2011, Myself, my daughter, and my daughter in-law to be went on a mission to buy me a car. After going from dealership to dealership and finding that women were not taken seriously when trying to buy a car. We were practically tossed aside or ignored. I was about to give up and just let my husband buy me a car. My daughter talked me into one more dealership, so we stopped at Rick Hendrick on Savannah Hwy. We met Mr. Jeff Jarvis. He made us feel so welcomed, He worked with us for hours that evening. He helped us find a car that met all our needs. It was the 2011 Dodge Journey with all the bells and wistles. He did not pressure us to sign on the dotted line that day. I knew I would be back because of his kindness. About 2 weeks past and I came back and I purchased that car. I have also purchased a 2011 Dodge Durango and My husband has purchased a 2013 Dodge Ram 1500. Also Harry Evans in the service department has been great to work with, such a wonderfull employee.

Recently I dealt with one your employees over the phone and must say I was thoroughly impressed with her professionalism, attitude, and helpfulness. What many may consider a small request she went above and beyond to make sure my concerns were met. Renee M. thank you very much for assisting me and displaying outstanding customer service. Well done.