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Rick Hendrick Chevrolet Charleston

(1,462 reviews)
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,462 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Chevrolet Charleston from DealerRater.

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Truck Repair

Jessica McCall was at my truck as soon as I pulled into the service bay. She asked me what she could do to help me. I told her of my problem and she immediately went into action. She put me at the top of the list since I was on vacation to be worked on and be on my way. She is very commendable in the rapport that she has with the clients. She has set the bar HIGH for all of the service managers at Chevrolet dealerships across the United States. GREAT EXPERIENCE!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Stevenb

Jerry sasser and his crew never gave up and help me completely I very happy with there dealership thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2017 Grand Sport

Great experience with a great staff! I especially appreciate the following: Terry O'Brien, Andre Williams, Tony Holmes, and Jamar Frazier! Thank you for all your help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great job and service.

Great job. Worth having them around while under warranty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My Rick Hendrick Chevy Experience

I am pleased to have entered the dealership where I was greeted by such a warm feeling. The salesperson that I encountered was Andrea Williams and I would highly recommend him to all my friends and family. He was extremely knowledgeable about the vehicles in the Chevy lineup and as a consumer that is most helpful. The fact that he was informed about all cars made the selection process go smoothly. The team worked well together. Thanks, J.Ross

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

absolute best buying experience ever

i bought my Chevy Equinox from Dianne Yoho she was the best salesperson i have ever worked with hands down. dianne treated me with respect and honesty and even helped my get the best deal on a extended warranty i will not purchase a vehicle from anyone else again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Easy Experience

For an easy, low pressure experience with excellent customer service, Douala is who you should go in and ask for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I love Douala!

I went in with low expectations, due to my particular situation. Douala was able to address my situation, and put me at ease with calm, cool professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Douala is the best.

very great experience!!! I will be back and will tell my friends and family about my great experience at this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales REP

Beligica Dent help me out with everything helped me understand everything about the vehicle and how to obtain the vehicle great customer service I will recommend Beligica to all my family and friends she's amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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