Reviews
Lawrence Hall Anson, Tx
We've been doing business with Lawrence Hall Anson for years and they never disappoint!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Russell, we're very happy to hear Lawrence has been able to provide you with such a positive experiences! As always we look forward to your next visit! Take care!
Poor follow up with post sale issue.
My experience here is the type of thing that gives good people/organizations a bad name. We bought a car from Lawrence Hall Anson and a week later after one wash, the paint on the hood seemed like it was faded, I waited another week to see if it was dirt but ended up being out of town for work. My wife had the car washed a second time while I was out of town.......I returned home to find the hood of my car was a disaster. When I returned home I called our salesperson. He said that was a used car and there was nothing he could do that was it... I took it to the service group in Abilene, and they confirmed it was oxidation and admitted it doesn't happen overnight, however, there was nothing they could do. This is so disappointing. Why am I disappointed? 1- I guess I expect more from small town people and business. 2- Because this was obviously a known issue; this does not happen overnight (per their own service team) 3 -The sales 'professional' was abrupt and had a complete lack of respect for the issue and disregard for the problem. A positive note -The service team in Abilene was nice, professional and took time to understand, examine the car, look for other problem areas etc. I will do my best to tell others of this experience and buy all my future vehicles from dealerships where I have had a better experience, as I should have done in the first place. I regret this experience.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Eric, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at (325) 823-3261 so we can work with you to make this right.
Always a great experience all around
Pete Welch has been our salesman for over 15 years! He always finds us what we are looking for and does it without hesitation. We will continue to ise him and refer our friends/family to him! Thank you, Pete!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Dealership
Will was our sales person and he was Awesome. Low pressure and helpful. Very friendly and easy to work with. We usually dealt with the Lawerance Hall in Abilene but we decided to go for the short drive and I have to say it was worth it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Great folks!
Pam Dewitt and Sam Baker are awesome! They always handle my business promptly, courteously, and fairly. Lawrence Hall Anson will always be my first choice for vehicle purchase or service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer service
I found the truck I wanted on line. The salesmen and the dealership provided everything I needed for my back promptly. They were all very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service!! Friendly faces!!
I am impressed with Lawrence Hall Cadillac's professional and efficient service. I also enjoy their online service. Email updates and reminders and links to booking oil changes works wonderfully with my busy schedule!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
people were kind and helpful
I so appreciated that People were very kind and helpful. They made the process go smoothly and fast. The place is nice to come into and very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Too many surveys
Not my name, third survey sent to me. Service was great, surveys are overkill. Who needs this much reassurance? 20 words
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very happy!
JB Hewatt was my Sales Consultant, and he was amazing! He was professional, knowledgeable, he listened to exactly what I needed and he made it happen. He set me up in my dream truck and I couldn't be happier!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase