Reviews
Outstanding service
Your staff was very helpful! Freida knocked it out of the park!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I like the free oil change and free car wash
In for oil change for 2010 MKX. While waiting I was approached with an unsolicited appraisal of my vehicle as a trade-in. Usually an appraisal is a disappointment because you think your vehicle is worth more. So the result was insulting. Why would you go around the dealer insulting customers who did not ask your opinion or show any interest in purchasing a new car?
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pleasant experience
This was my first time buying a car on my own with someone I met at the dealership. Last time, I worked with someone I knew and felt comfortable with. However, the process was essentially the same. Only the waiting for acceptance of my offer was nerve wracking and I suppose very expected. Thank you for making it easy on me. I drove off with the car I "fantasized" about, and all within my budget.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service
We live in Suamico, WI and come to Yuma, AZ to see family and every year we get "the works" done by Alexander Ford and every time appointments are easy and at our convenience and the service is done right!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Kevin! We're happy to help however possible. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
Amazing Service
Amazing service people there are so helpful, Hector Correa my service advisor, he is a great persone, he help me in every thing, fast, and in the same day i got my car back, and i got a free carwash also... I totally recommend Bill Alexander Ford to my Friends and Family. Thank u guys...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Great people dedicated to customer satisfaction. This is the place to go for all your auto needs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, John. Do not hesitate to call if you need anything. Be safe on the road.
outstanding service
Freida at service department is very helpful. A pleasure dealing with her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer service at it's best!
Every single time I go in there I'm more amazed at the knowledge and customer service that Frieda possesses. I don't care what kind of car I may drive in the future, although I don't ever picture me leaving lincoln, but whatever I drive I will take to ford because of Frieda. My car is always clean and in tip top shape when returned to me. If they can't return my car with a day or two I am ALWAYS offered a rental without even asking. I love ford service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful customer service
We have a Lincoln MKX...this is our second MKX. We love everything about it...the service was excellent and the staff was amazing. Thank you Alexander Lincoln for a wonderful experience. Debbie and Bruce Gwynn
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick, courteous service.
The staff were courteous, the service was fast. They drove me to my destination when I dropped off the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! If you ever need help, just give us a call. Happy motoring!