Reviews
POOR SERVICE and TIME INEFFICIENT I am a regular
POOR SERVICE and TIME INEFFICIENT I am a regular client. I had an appointment for change oil only by 10 AM. I arrived on time, it was so frustrating on my part that I've been waiting for (3) three hours. Admin, kindly do some appropriate action to address this issue under service department.
POOR SERVICE and TIME INEFFICIENT I am a regular
POOR SERVICE and TIME INEFFICIENT I am a regular client. I had an appointment for change oil only by 10 AM. I arrived on time, it was so frustrating on my part that I've been waiting for (3) three hours. Admin, kindly do some appropriate action to address this issue under service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Hilbert, we are so disappointed to learn of this situation you have described. Please call Everett Dawson at (928) 217-6375 and we will do our best to make this better. We hope to hear from you soon.
On the 14 March 2024 I called Alexander Ford, to get my
On the 14 March 2024 I called Alexander Ford, to get my 2020 ford F450 serviced. They said come in early cause the get really busy. Showed up 0630hrs, parked in the wrong spot in the quick lub and went inside. Truck has full warranty ++. I told them where the truck was, told them I would move it. Service guy said don't worry we take care of it. At 0930hrs they call my name, truck done and they washed it. I am a full time RVer from Ontario Canada. I was abit shock they washed it, cause that was my next stop. They changed some filters that I was told from other dealers weren't cover. Looking at the time, one may think 3hrs that quite awhile. They had fresh coffee on, the sitting area was awesome. To be honest it didn't free like a long time to me(but I am retired lol). They explained the report on my truck, to me and sent me on my way. The truck looked amazing, black is hard to clean, so hats off to Alexander Ford. Excellent experience will definitely be back next year. Thanks Again
On the 14 March 2024 I called Alexander Ford, to get my
On the 14 March 2024 I called Alexander Ford, to get my 2020 ford F450 serviced. They said come in early cause the get really busy. Showed up 0630hrs, parked in the wrong spot in the quick lub and went inside. Truck has full warranty ++. I told them where the truck was, told them I would move it. Service guy said don't worry we take care of it. At 0930hrs they call my name, truck done and they washed it. I am a full time RVer from Ontario Canada. I was abit shock they washed it, cause that was my next stop. They changed some filters that I was told from other dealers weren't cover. Looking at the time, one may think 3hrs that quite awhile. They had fresh coffee on, the sitting area was awesome. To be honest it didn't free like a long time to me(but I am retired lol). They explained the report on my truck, to me and sent me on my way. The truck looked amazing, black is hard to clean, so hats off to Alexander Ford. Excellent experience will definitely be back next year. Thanks Again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lane, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
New truck purchase
Great job by everyone. Jose and Rigo. Ordered my truck 7 months ago and picked it up on February 5th
New truck purchase
Great job by everyone. Jose and Rigo. Ordered my truck 7 months ago and picked it up on February 5th
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
The service was great, the staff was respectful and it changed the way i envisioned going to a dealership. Forget your bad experiences and talk to Chad and Dave they exceeded my expectations. Thank you guys.
Great service
The service was great, the staff was respectful and it changed the way i envisioned going to a dealership. Forget your bad experiences and talk to Chad and Dave they exceeded my expectations. Thank you guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rodolfo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford F450 Super Duty Crew Can 4x4
I got an awesome deal on my latest Ford F450 purchase from Bill Alexander Ford in Yima, AZ.
Ford F450 Super Duty Crew Can 4x4
I got an awesome deal on my latest Ford F450 purchase from Bill Alexander Ford in Yima, AZ.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Roy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Alexander Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Customer
Overall we had an excellent experience. Finance manager is fantastic
Customer
Overall we had an excellent experience. Finance manager is fantastic
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Carmen, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Alexander Ford
Alexander Ford is the best ford dealer ever. Every employee is overly helpful and professional. Five states
Alexander Ford
Alexander Ford is the best ford dealer ever. Every employee is overly helpful and professional. Five states
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mustang Mach 1
Total Professionals! Alexander Ford Yuma had the product I wanted. Alexander Ford Yuma provided a fair trade in appraisal. I purchased a hard to find vehicle and paid MSRP without the addendum/mark up that most dealerships have decided to utilize.
Mustang Mach 1
Total Professionals! Alexander Ford Yuma had the product I wanted. Alexander Ford Yuma provided a fair trade in appraisal. I purchased a hard to find vehicle and paid MSRP without the addendum/mark up that most dealerships have decided to utilize.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dale, we are happy we could make your experience a positive one! At Alexander Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
F350 Platinum Termor
Placed my Order with Randy. When my truck arrived Randy called me and had all the paperwork & Truck ready to go. easiest car purchase I have experienced.
F350 Platinum Termor
Placed my Order with Randy. When my truck arrived Randy called me and had all the paperwork & Truck ready to go. easiest car purchase I have experienced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill Alexander Ford
Chad & Manny were excellent to work with! Highly recommend this dealership and these individuals !
Bill Alexander Ford
Chad & Manny were excellent to work with! Highly recommend this dealership and these individuals !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase