Reviews
Write a reviewHave had a small issue with our expedition and they have
Have had a small issue with our expedition and they have had the best customer service and upmost respect and professionalism imaginable. I am very pleased with our experience thus far. Highly recommend!!
Have had a small issue with our expedition and they have
Have had a small issue with our expedition and they have had the best customer service and upmost respect and professionalism imaginable. I am very pleased with our experience thus far. Highly recommend!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ford F-150 lightning purchase
Loved working with Marshall Ford. Patrick Leone was especially helpful and a pleasure to work with. Love my new ?Robo-truck?. Thank you!
Ford F-150 lightning purchase
Loved working with Marshall Ford. Patrick Leone was especially helpful and a pleasure to work with. Love my new ?Robo-truck?. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Katherine, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Buyer Beware
I wish that I could give this place a negative star rating. They over charge for everything and seek additional fees into your contract then don't want repair the vehicle that's under an extended warranty.
Buyer Beware
I wish that I could give this place a negative star rating. They over charge for everything and seek additional fees into your contract then don't want repair the vehicle that's under an extended warranty.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Do NOT value you as customer
Absolutely would not recommend Marshall Ford Quick lane. Around a year ago, I went for an oil change and tire rotation and when I drove off, come to find out, they never even tightened my tire on. Kept going back after that, but now I have my regrets! Get my oil changed and tires rotated regularly and they have been putting on these defected, corroding lug nuts time after time without making any mention that they knew fords lug nuts were defective or that I should replace them. Today when I had a flat tire, we were stuck dealing with their mess of removing them for over 3 hours. 1st pic is of the Fords corroded lug nuts that they know are defected but keep putting them on mine and most Ford vehicles because Ford hasn’t recalled them. 2nd pic is of the lug nuts after we had to use sockets, chisel and a hammer to remove the lug nuts. Do NOT think they value you, because this could have easily been avoided if they cared about their customers enough to let me know they have been seeing the defective lug nuts, or when they saw the corrosion to replace them. They did offer to replace the lug nuts AFTER my incident and complaints, but only with the same defective lug nuts that was already on there. Do yourself a favor and find a different Ford dealership!
Do NOT value you as customer
Absolutely would not recommend Marshall Ford Quick lane. Around a year ago, I went for an oil change and tire rotation and when I drove off, come to find out, they never even tightened my tire on. Kept going back after that, but now I have my regrets! Get my oil changed and tires rotated regularly and they have been putting on these defected, corroding lug nuts time after time without making any mention that they knew fords lug nuts were defective or that I should replace them. Today when I had a flat tire, we were stuck dealing with their mess of removing them for over 3 hours. 1st pic is of the Fords corroded lug nuts that they know are defected but keep putting them on mine and most Ford vehicles because Ford hasn’t recalled them. 2nd pic is of the lug nuts after we had to use sockets, chisel and a hammer to remove the lug nuts. Do NOT think they value you, because this could have easily been avoided if they cared about their customers enough to let me know they have been seeing the defective lug nuts, or when they saw the corrosion to replace them. They did offer to replace the lug nuts AFTER my incident and complaints, but only with the same defective lug nuts that was already on there. Do yourself a favor and find a different Ford dealership!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Adrienne, thank you for taking the time to share your experience. We regret that this situation has not been resolved to your satisfaction. We would appreciate the chance to discuss this matter further; please contact Gabe Marshall at (601) 774-9222 and we'll do our best to make this right with you. We hope to hear from you soon.
Oil change with tire rotation
Awesome service with great southern hospitality with a much lower price then fellow competitors in the area.
Oil change with tire rotation
Awesome service with great southern hospitality with a much lower price then fellow competitors in the area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Normal repairs
Found water pump leaking under carport one night, took in next morning. Because it was a Friday & tool not available to remove water pump, car had to stay the weekend. Repair was completed by Monday afternoon & seems to be running great again.
Normal repairs
Found water pump leaking under carport one night, took in next morning. Because it was a Friday & tool not available to remove water pump, car had to stay the weekend. Repair was completed by Monday afternoon & seems to be running great again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Dealership
The only dealership I will deal with!! Always good, friendly folks.
Great Dealership
The only dealership I will deal with!! Always good, friendly folks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Easy Process
Very relaxed, informative, and low pressure. Good people to deal with, and learn about an exceptional product.
Easy Process
Very relaxed, informative, and low pressure. Good people to deal with, and learn about an exceptional product.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
sastified customer
pleasure to do business with, hope to do business with in the future
sastified customer
pleasure to do business with, hope to do business with in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leonard, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!
Sales
We Have bought several from them. Bought 3 just lately.
Sales
We Have bought several from them. Bought 3 just lately.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such a high star rating! We look forward to your next visit!