Red River Chevrolet

I like Chevrolets. I like Red River Chevrolet. I like their Service Department. I like Jordan Harbuck. Red River Chevrolet understands customer service!! They do it right. The culture at Red River Chevrolet is the reason for this success in customer service. Their customer service is what has brought me back since 1998 to buy all my new vehicles. They care about me and my vehicle. All the maintenance and repairs on my vehicles since 1998 have been done at Red River as a result. Leadership is the reason for the Culture of Service at Red River Chevrolet. Harold in the Service Department is a valuable member of that team and makes the customer feel special. Finally, Jordan Harbuck is the reason I am giving Red River the highest marks. She is excellent at her job. Jordan is a strong team member!! She understands what the customer wants. I will always ask for Jordan as my Service Dept Repr.

This was a fairly quick and simple visit. Got serviced an inspection completed in about an hour.

I had a great buying experience buying a 2011 Chevy traverse from Red River Chevrolet. My salesman was Tommy Jones and he was very helpful! He wasn’t pushy and he gave us time to think through what decision we needed to make and was willing to work with us. The experience was exceptional and everything went very smoothly. I would definitely recommend Tommy Jones as a great salesman!

I have purchased 8 or 9 vehicles over the last 20 years. I've a great experience each time. Their service department is top notch. Butch Cole is my guy!

Fabulous experience in service department! I was a bit nervous because I’ve never been to this service center before. It was as efficient as Chick Fil A drive through (very good)😂 I have a service rep, Ashley, and she did a wonderful job getting me in and out within 45 minutes. I forgot to mention an issue until the end so they quickly got me back in today. Great job Red River Chevrolet!

Bought three Z08's over the past 3 years and all I have to say is the 3rd time is a charm!!!! Our sales lady DeAnna Bass was not only extremely knowledgeable, she was also dependable, thorough and an absolute delight to work with. Anyone who has ever purchased a vehicle from deposit-build-delivery knows that it can be a very tedious, time consuming, and stressful period. DeAnna Bass provided around the clock updates as to the vehicle status, was patient, and definitely made the whole experience worth the wait. Thank you again DeAnna and as a repeat customer I would absolutely recommend your services a million times over. Red River Chevrolet is awesome.........

Great staff and the work was done as expected. I have used this dealership for many years and have always been very happy.

Julie Young is AMAZING! She is the reason we continue to get our car serviced there. She is always so helpful and explains things on terms we understand, not dealership talk. It would be nice if they would vacuum/wash car after service. Mostly all other dealerships do a courtesy wash after we pay for the service.

Scheduled service for 8:45am. They asked if I could come back and pick up vehicle later I said yes. Came back to pick up vehicle at 3:00pm. Service was never started. I was told they were overbooked and couldn't get me in. I asked how much longer it would take and they could not give me an estimated wait time. I asked to have my keys and left. I purchased my vehicle from this dealership and always use them to service it. Very unsatisfied.

I've enjoyed my 2020 Traverse that I purchased from Red River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust and brought it in for service. I had already diagnosed the issue, documented the problem, and provided documentation about it being a known issue with GMC along with several service bulletins on how to fix it and the Emissions Warranty coding needed for the service. I made an appointment, discussed my issue with a service advisor, and provided all my documentation. I expressed that if the issue was not covered by warranty, that I would have to explore other options to have it resolved. I was assured it was covered under warranty and there would be no cost to me. The next day, I got a call that it was not covered under warranty and that I would either have to pay the +$600 to have it fixed or not have it repaired and still have to have the service department reattach the defective part and then still pay around $250 for service and diagnostic fee. At this point, I didn't have much of a choice as it had to be fixed to be drivable and I had the service department complete the work. The next day, I contacted GMC to open a case to evaluate the work done and to potentially have it covered by warranty and maybe get some percentage of reimbursement. Although other years (2018, 2019, 2021, etc) of the Traverse had the same issue which was covered by warranty, it was decided mine would not be and I was offered a $59.95 refund. When I asked how it was calculated, it was told "That's just what the computer said". I was told that I could either accept that or get nothing. I was also told I would be contacted by my case manager to discuss before it was closed. I never received that call or email. By far, the bust tradein/buying experience I've ever had was with Bob Lockhart at RRC. It was such a good experience that I told him that I would buy all my future vehicles from him and RRC. My most recent experience with Red River Chevrolet and with GMC has changed my mind. I will be selling my Traverse soon and have decided that I will no longer be purchasing GMC products. My family worked for GM in Shreveport and we were a GM/Chevy family growing up. It's sad to see that end due to something that could have been remedied so easily and lack of care and focus on customer experience. I understand that I'm only a drop in the bucket in terms of customers and revenue.