O'Rielly Chevrolet

My experience was great. I took my truck for an oil change and was in and out in no time!

Was greeted by friendly staff right away in arrival. They tended to the car and my needs superbly. Always treated with respect and as quickly as possible. Great efficiency and service

great service and costumer care, i really recommend this place

Great service! Awesome, helpful, & very professional

My experience at O'Reilly Chevrolet has been great and very helpful. Everyone is very nice and friendly with a big smile on their face.

I made an appointment, took my car in, and everything was done very well in a reasonable amount of time.

While having my transmission rebuilt at a local shop, my Mustang was caught in a severe hail storm which caused extensive body. When I contacted USAA, I asked them to reopen a claim from about five years ago as I had some issues that were never resolved (not for lack of trying.) They agreed to reassess my claim, which was originally handle in Baltimore, but I was required to go to a USAA approved facility. (The original facility in Baltimore was USAA approved at the time, but apparently no longer makes the list.) USAA listed approved facilities and the only name I recognized was O'Rielly's, so that's where I went. I made an appointment and met with Lynn to assess the hail damage and reassess my previous collision claim. She immediately noticed some problems with the collision repair beyond what I was showing her and let me know she would need some time to complete the estimate. She set me up with a tea in the lounge. I later found out that she immediately contacted USAA regarding the prior repairs as they had not been completed in an acceptable manner. When Lynn finished reviewing claims, she gave me copies of the initial estimates and explained the process we would go through. Both claims would require extensive work and would require USAA approval. Lynn worked closely with USAA to get both claims approved and completed. She said they would need my car for approximately two weeks. Although there was some rental coverage available, I didn't have enough for the entire time. Another reason to be grateful to Lynn...she was able to get approval to provide me with a loaner car, for which I am truly thankful! Lynn kept in touch throughout the process and as we approached the two week mark, she let me know they may need to keep my car for up to another week. This did not surprise me as they warned me ahead of time that they could find some 'surprises' when they began to work on the prior collision repair. Less than one week later, Lynn contacted me to let me know my car was ready. I was so excited to pick up my car! She looked fabulous!!!!! Lynn shared photos of the process with me and showed me two parts that had been replaced altogether. The hood for hail damage and the right, rear quarter panel which should have been replaced in the prior collision repair. Having these repairs completed made me feel like my car was new! (As it should...I believe only the front and rear bumpers did not have any body work done.) Even the inside of my car was cleaned! And to finally have someone understand how frustrated I was with the prior repair...priceless. My one regret is that I was not able to meet the technician who worked on my car as he had left for the day when I picked up my car. I plan to stop by O'Rielly's soon to learn his name and personally thank him for doing such a fabulous job on my car. Many thanks to everyone at O'Rielly's and USAA who did such an amazing job taking car of my car!

I got a flat tire and brought the vehicle to the service area. The service was excellent. I was surprised to be charged for a tire repair, I thought that would be covered under the new car policy.

the experience was very good even had vehicle ready before expected time

Very efficient, and very considerate of my time. Service was prompt, competent and reasonably priced. I highly recommend O'Rielly Chevrolet for all your service needs.