Reviews
Write a reviewI have had multiple interactions with the service dept
I have had multiple interactions with the service dept since buying my vehicle and extended warranty. The service department has proven to be completely inept and staffed by unprofessional representatives, from the top, going all the way down the chain. The never have parts in stock, take forever to get them, and keep your vehicle for too long. They will not see me again on their lot.
I have had multiple interactions with the service dept
I have had multiple interactions with the service dept since buying my vehicle and extended warranty. The service department has proven to be completely inept and staffed by unprofessional representatives, from the top, going all the way down the chain. The never have parts in stock, take forever to get them, and keep your vehicle for too long. They will not see me again on their lot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Lynette Jones was my salesperson and went above and
Lynette Jones was my salesperson and went above and beyond all expectations in helping me purchase my new Acadia. I give her a 10+ STAR Rating Thank you Lynette!!
Lynette Jones was my salesperson and went above and
Lynette Jones was my salesperson and went above and beyond all expectations in helping me purchase my new Acadia. I give her a 10+ STAR Rating Thank you Lynette!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Encore GX without a automatic start
salesman didn't sale us what we wanted. took forever to make repairs on our brand new car
Encore GX without a automatic start
salesman didn't sale us what we wanted. took forever to make repairs on our brand new car
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
The worst service in my life.
Very disappointed!!! This dealership is not concerned about you or a vehicle you purchased from them. Omar is a sorry excuse for a sales manager. Heartless!
The worst service in my life.
Very disappointed!!! This dealership is not concerned about you or a vehicle you purchased from them. Omar is a sorry excuse for a sales manager. Heartless!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Truck
It was excellent highly recommend this dealership.
Truck
It was excellent highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service!
They were quick to find the problem with my yukon and kept me informed
Great service!
They were quick to find the problem with my yukon and kept me informed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
We had a great experience buying our new Buick Enclave. Fast and easy process.
Great service
We had a great experience buying our new Buick Enclave. Fast and easy process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Steven was great. Done the deal over the phone and was a in and out great and quick process!
Great service
Steven was great. Done the deal over the phone and was a in and out great and quick process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast and friendly
Fast and friendly. Went in to test drive a completely different vehicle and wasn?t impressed. The salesman pointed out a different make and model with better rebates and I was sold.
Fast and friendly
Fast and friendly. Went in to test drive a completely different vehicle and wasn?t impressed. The salesman pointed out a different make and model with better rebates and I was sold.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2015 single cab Chevy Silverado pick up
I spoke to someone on the phone and I let them know I was from out of town and was interested in o used 2015 truck but I was wanting to know if the price was negotiable because I didn’t want to make the trip to Odessa just to find out the price is set. Well I got to the dealership and all vehicles were locked, there was no one around to help me out. When I ask a gentleman for help he said he was already busy with someone but that he would get us help. The lady’s name was Karime. I guess she was knew because she didn’t have answers but she did help from her manager, at least she tried. The manager would only talk to her and refused to come outside his office and talk to me about this vehicle. I walked out and don’t plan on purchasing anything from there again. I wish I knew what that managers name was so I could call and complain. Poor customer service plus training, if that was the case. The guy that called and texted me didn’t bother to answer me when I sent him a text saying I was outside to see the vehicle.
2015 single cab Chevy Silverado pick up
I spoke to someone on the phone and I let them know I was from out of town and was interested in o used 2015 truck but I was wanting to know if the price was negotiable because I didn’t want to make the trip to Odessa just to find out the price is set. Well I got to the dealership and all vehicles were locked, there was no one around to help me out. When I ask a gentleman for help he said he was already busy with someone but that he would get us help. The lady’s name was Karime. I guess she was knew because she didn’t have answers but she did help from her manager, at least she tried. The manager would only talk to her and refused to come outside his office and talk to me about this vehicle. I walked out and don’t plan on purchasing anything from there again. I wish I knew what that managers name was so I could call and complain. Poor customer service plus training, if that was the case. The guy that called and texted me didn’t bother to answer me when I sent him a text saying I was outside to see the vehicle.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase