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West Texas Nissan

(214 reviews)

Reviews

(214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Texas Nissan from DealerRater.

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On 4/02/2021, we went to Odessa,Tx Nissan looking for a...

On 4/02/2021, we went to Odessa,Tx Nissan looking for a 2021 Nissan Rogue Platinum. Was met by Nissan salesman Nathan Bustamante. Nathan was very friendly, professional, and went way above and beyond by conducting follow ups, and trying to help us, and made us an offer that was very reasonable. We accepted the price offer, but Odessa Nissan did not have that exact SUV in stock so we were not able to get the SUV. Even though he didn’t get the sales but he still very friendly and pleasant to us. Since Nathan was such a great salesman, that we decided to leave this review. We recommend anybody who goes to Odessa Nissan to look up Nathan. Frank Mitchell and May Chan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review Frank and May! We appreciate the feedback on your experience.

Overall experience was great . Prices were very good &...

Overall experience was great . Prices were very good & negotiable . service was amazing. Very nice people to work with . definitely would recommend getting a car from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review Ashley! Please let us know if there is anything else that we can do for you.

worst place to buy a car ever, the most unprofessional...

worst place to buy a car ever, the most unprofessional lying thieves I ever saw. the whole place is micro micro micro managed. everything is a lie I promise you. Do not buy from this place irs a joke honestly. the prices on the used cars are so jacked up its unbelievable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We deeply apologize that your are unhappy with your experience at our dealership. We would love to learn more about the issues you had. Please contact our store and ask for our General Manager Steven Gonzalez. (432) 550-3333

Im totally enjoying my GMC TERRAIN thank Rj and General mng

I had such a GREAT 👍 exsperience with the staff at Nissan but exspecially Rj she was so patient and helpful if I could her over 5 stars I would so thank you all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that our team was able to help you. Thank you so much for this review!

Austin McCarty

This is a good dealership to go to. They helped me a lot. I got great deals both times I went. I would recommend Austin to anybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Judy for your feedback on our dealership. We are so glad that our team could help you!

Great

Went into the dealship, had no intention of making a purchase. d'andre was great and the finance manager Paco went above and beyond. Both were easy to work witj, were honest and not pushy. I would recommend seeing these 2 when you go in. I would buy from them again. A painless and joyful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that our team could help you. Thank you for this great feedback on our dealership!

Best dealer experience ever

Patrick January and West Texas Nissan made this the easiest, friendliest experience we have ever had at any dealership. Well worth the 5+ hour drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review of our dealership. We are so glad that our team could help you!

Great customer service

Very pleased with my purchase and great customer service, worked out a great deal that I could not refuse, so grateful, Thank you West Texas Nissan !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your review, and congrats on the new ride!

The best staff!

Good staff, they try to help you and don’t push you to buy, they really nice people and the seller Austin McCarty he do a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome feedback on us! Let us know if there is anything else that we can help you with!

RJ is the best

RJ is the best! I told her what I wanted, and she delivered! She went above and beyond to help me get exactly what I wanted and needed!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are so glad that we could help you get into the perfect vehicle!