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DOUGLASS NISSAN OF WACO

(406 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DOUGLASS NISSAN OF WACO from DealerRater.

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Home of the nice guys

As a first time buyer I took my time deciding exactly what I wanted. Eric Moore was very patient and extremely helpful. I felt like a friend the entire time I was there. When they say home of the nice guys they really mean it. Because of my experience I will be going back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly place to purchase the perfect car

I purchased my 2018 Nissan Altima Midnight Edition from here and I love my car. They made me feel welcome the whole time I was here. Thanks for all y’all help finding me the perfect car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nissan Waco

Douglas Nissan has taken care of me many times. I appreciate them handling all my needs. I will continue to use Douglas Nissan Waco for my car needs.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a pleasure

I love my new 2018 Frontier which marks my third purchase of Nissan vehicles from this dealership. World class customer service and friendly staff always make my visits a most enjoyable one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Avoid curbs

Tire sensors are expensive but Scott at Douglas Nissan is a nice guy and the waiting area had HGTV & WIFI. Two hours isn’t too long of a wait on a Saturday morning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Extremely rude and unprofessional

I do not recommend this dealer. The only thing is they are the sole Nissan Dealer in Waco. This is unfortunate. The general manager does not deserve to represent Nissan. Unless you are demanding they will never deliver what they are supposed to.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

AWESOME Dealership to Work With

In all of my experiences with purchasing a new vehicle this was by far the most painless, quickest and enjoyable We were shown various models/trim packages for the Frontier and all differences were explained in detail. We even drove a few different vehicles to see how they performed. The price negotiated was very easy to understand and they did get us where we wanted to be on price, our trade and the monthly payment. Great place to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy and fast sales experience

Chad West was my sales rep. He was very helpful and courteous. The sales experience was easy and fast. The test drive experience was very helpful, as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Perfect match

I wasn’t too hopeful when I arrived at Douglas Nissan, I met Eric and David, they helped me find an awesome Murano. The entire experience went so smooth ! Thanks to all the great team at Douglas Nissan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great service

“Home of the Nice Guys” clearly states who Douglas Nissan is about. At the onset of my unexpected visit to Douglas Nissan, I was immediately greeted by one Nice guy, then, another Nice guy, Wesley Matus, Service Consultant, put me at ease, and helped me through the service of my Pathfinder every step of the way. Great Service & Nice Guys & Nice women at Douglas Nissan is what I received and I couldn’t be happier. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.