Reviews
Home of the nice guys
As a first time buyer I took my time deciding exactly what I wanted. Eric Moore was very patient and extremely helpful. I felt like a friend the entire time I was there. When they say home of the nice guys they really mean it. Because of my experience I will be going back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly place to purchase the perfect car
I purchased my 2018 Nissan Altima Midnight Edition from here and I love my car. They made me feel welcome the whole time I was here. Thanks for all y’all help finding me the perfect car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nissan Waco
Douglas Nissan has taken care of me many times. I appreciate them handling all my needs. I will continue to use Douglas Nissan Waco for my car needs.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Always a pleasure
I love my new 2018 Frontier which marks my third purchase of Nissan vehicles from this dealership. World class customer service and friendly staff always make my visits a most enjoyable one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Avoid curbs
Tire sensors are expensive but Scott at Douglas Nissan is a nice guy and the waiting area had HGTV & WIFI. Two hours isn’t too long of a wait on a Saturday morning.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Extremely rude and unprofessional
I do not recommend this dealer. The only thing is they are the sole Nissan Dealer in Waco. This is unfortunate. The general manager does not deserve to represent Nissan. Unless you are demanding they will never deliver what they are supposed to.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
AWESOME Dealership to Work With
In all of my experiences with purchasing a new vehicle this was by far the most painless, quickest and enjoyable We were shown various models/trim packages for the Frontier and all differences were explained in detail. We even drove a few different vehicles to see how they performed. The price negotiated was very easy to understand and they did get us where we wanted to be on price, our trade and the monthly payment. Great place to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy and fast sales experience
Chad West was my sales rep. He was very helpful and courteous. The sales experience was easy and fast. The test drive experience was very helpful, as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Perfect match
I wasn’t too hopeful when I arrived at Douglas Nissan, I met Eric and David, they helped me find an awesome Murano. The entire experience went so smooth ! Thanks to all the great team at Douglas Nissan
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
“Home of the Nice Guys” clearly states who Douglas Nissan is about. At the onset of my unexpected visit to Douglas Nissan, I was immediately greeted by one Nice guy, then, another Nice guy, Wesley Matus, Service Consultant, put me at ease, and helped me through the service of my Pathfinder every step of the way. Great Service & Nice Guys & Nice women at Douglas Nissan is what I received and I couldn’t be happier. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair