Jim Hoffpauir, Inc.

The communication was horrible. The salesman did not communicate with us about the pricing of the vehilce or the vehicle itself. We drove over 30 min three times, and left without the new vehicle. When the deal did not happen, the salesman stood in the doorway with my vehicle keys, questioning on why the deal did not happen. There was no negotiation on the price. Once we caved to your price and signed the paperwork, I was contacted for three days of missing keys and paperwork. I will not be going back to purchase a vehicle and when I am asked about where I bought my vehicle, I will advise against it. The service department is good, will recommend the service department.

I have worked with this dealership for the past 20 plus years. I always go to Bryan Kinsey when I need a new auto. He always finds what I am looking for. Great to work with.

Very nice people, we took our 2010 Cadillac in to take care of recalls. The check engine light was on and a couple of other things replaced the total charge was over $1300.00, two weeks later the check engine light comes on. We set up an appointment for the next week and we take it back in and it’s going to almost $3,000.00 to repair. Makes me feel the techs are very good at figuring out the problem. We will not go back

Very courteous booking my appointment. Polite when I had ti change appointment for the next day. Day of service person taking my keys, etc was very helpful. When Is came to get my car and pay for services rendered, the young man was very courteous. Thanks for a job well done.

Jim Hoffpauir Cadillac of Lampasas, Texas, provides spectacular service. The dealership communicated clearly with me and, most importantly, was honest. I worked with Maria Martinez (salesperson) and Beto Cuellar (finance manager); they were both excellent, honest, and easy to work with throughout the car-buying experience. If you want to purchase a Cadillac, I highly recommend Jim Hoffpauir Cadillac. If you are not interested in buying a Cadillac, Jim Hoffpauir also has a Ford and Chevrolet dealership.

I brought my blue Corvette in the dealership for alignment And they broke the side boards on both sides . If you look at the pictures that I posted they tried to cover it up by putting in another car and it's yellow so now they damaged two vehicles and trying to cover it up and it's going on a month and I still haven't got my boards in yet

excellent got in right away had oil change tire rotation had recall checked out in a reasonable time

Worst dealership in Texas. Highly encourage everyone to read the sales agreement as this dealership likes to add in sneaky options to inflate the price. We drove over 500 miles to pick up a car, but decided to back out once the dealership decided to charge a 5% convenience fee for using a card. Those not in the financial sector should know that a 5% fee is well over what they are getting charged to process card payments. For us, the 5% was a steep hit considering what we were getting for our trade in, but the dealership would recoup its costs when the vehicle sold. As the signs led up to red flags at this dealership, we didn't completely waste a trip, we were able to find a better vehicle at a better price and no extra charge for using a card as payment in Austin. Check out the views in Lampasas, not the dealerships.

Would take my truck to anybody else. best service department around

Excellent customer purchase experience. Reviewed the the car I selected plus additional local options I wanted and finalized in less than 15 minutes. Arrived the following day with the car ready for me. Took less than one hour to sign documents and I was driving away with my new car. Highly recommend this dealership.