Covert Hutto

I just want to tell you about the great experience we had at Covert Hutto. Jonathon Alcala gave us the perfect amount of action, answers and attention. We give him an AAA+! We aren’t the type of people who want to be followed around the lot! We were out of there in 3 hours; happy with our new vehicle and happy with what we got with our trade-in! We also liked the attention to detail of finance guy Turbo Brad Bradley. We would definitely recommend them!

Your better off going somewhere else. They are not interested in the safety in a vehicle, just the profit. If the car or truck needs something like brakes and they have already lowered the price to attract buyers, they wont make the repairs needed for the vehicle to be road ready.

Service advisor did a poor job. Invoice indicates I declined air filters replaced but I was not told I need them changed.

Amazing Customer service. The employees keep you well informed of every process with your vehicle and greet everyone as they enter. Best dealership I’ve been to so far

I’m always pleased with the great customer service and timely delivery of getting my vehicle back.

I bought a Ford thru the Chevy salesman. My daughter and son both were buying a vehicle thru them. I test drove the Mustang Mach E, but I wanted a certain color that I didnt see on the lot. I found one in Waco, which is around where I live. By the time my kids signed their paperwork they were about to close and it was dark outside. The salesman told me he had one the color I wanted and he would go get it. Since I live over an hour and half away I told him I wanted to deal with one of my local dealerships. Salesman was persistent and gave me pretty much what I was asking for, so I bought it. I get in the car to leave and realize there is almost 5K miles on this new car I just signed for. I went right back in and questioned it. I was told a salesman had driven it. He also told me that someone had stolen the back windshield wiper holder (it was snapped right off) and if I came back the next day they would replace. Why didnt he say that when he was talking me into buying it?? I drove over an hour and half back there the following day and the salesman looked at me like I was crazy. He forgot that he told me to come back! I also noticed a chip in the windshield. He said he would call when the part came in and they would fix both issues. While I was in their parking lot charging my car a Ford salesman stopped and told me to make sure I got my at home power source, that it was free and the installation was nearly free. I called NUMEROUS times (so many times the receptionist recognized my voice and would apologize) with no call back for the issues. He did, however call me to ask if I would give him a good review on FB. I of course brought up my issues and inquired about my free power package. He said I was not eligible. Not sure why they are advertising it if you cannot get it. I ended up calling the Ford sales manager and he got my car in to get a new windshield wiper kit and to seal the chip in my windshield. Unfortunately you can still see the chip. One month later my wiper came off. I went to the automotive store to get a new one. They ordered one for my make and model. It did not fit. He said the wiper kit the dealership put on it was not even for my car and that is why it fell off. DO NOT BUY FROM THIS DEALERSHIP. If I had bought from the dealership I wanted, I would have a car with less miles, no chip, the correct wiper kit, and most importantly my home power package. Just the equipment is over $500 and that does not include the money towards the installation I was eligible for. I also would not have had to drive over an hour and half ONE way just to get the crappy service job I received. I was also told my added warranty covered chips in windshield and in paint. I was not given paperwork on that, but when I went to the website and provided all my info the company I have the warranty thru sent me all the details. I do not have coverage for chips and door dings like I was told. Love my car, but HATED the experience. I will stick to my local dealerships. I did notice the standard replies to these reviews. I had to laugh when they said to contact them to get it corrected. Good luck getting ANYONE to call you back!!

Covert has a great team I Bought 3 new trucks from Covert Chance Covert is awesome

Everyone at Hutto dealership were friendly and professional. Love my new car!! Thanks Ryan Stathos.

From my first encounter with David Hernandez, service advisor was less than impressive. He seemed less than concerned with my issue and seemed as though what he was working on was more important. As far as explanation of the part needed was none. I ordered the part and was given no ETA only said it was coming from Ft.Worth. Well I had to call and check status and was told that my ETA was Sept 11, 2025 and that is more than 2 weeks away. The svc department said that he should have been notified. Well he never called to advise. I had to call and ask the status. This is poor customer service. I will be going back to Rush Chevrolet in Elgin where they are at least concerned.

Now this is 8/22/25... I'm highly upset one person call to tell me my car will be ready and they were able to push my warranty thru only oil change will need to be covered. Today someone call me and say warranty didn't go thru. That's fine but my problem is ya'll need to be on the same page when giving information. I'm highly upset because one person told me 1 thing and another said something totally different in less than 24hrs.