Reviews
Ms. Amarie Wilson was extremely helpful with my brother
Ms. Amarie Wilson was extremely helpful with my brother receiving his car. Want to bring her $250/month to help her out with whatever she wants.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They don’t stand behind their vehicles first of all the
They don’t stand behind their vehicles first of all the vehicle wasn’t ready had to be jumped off not even a week after driving the check engine light came on called the dealership was told to bring it in. I was also told when I purchased the vehicle I had a 30 day warranty. Bring it back after 20 days of purchase and was told it would be over 7000 dollars to fix the turbo and the salesman should not have told me they have a warranty and I know they knew the turbo was going out before I purchased it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Customer came in with outside financing through local credit union.At the time of sale customer was offered extended warranty but was advised to decline by credit union representive.35 days later vehicle showed up with obvious signs of off-roading.Dealership still offered to assist customer with repair
The vehicle was purchased on February 10th and brought back to the dealership 28 days later on March the 10th and I would not consider driving down a gravel road off-roading the dealership offered to help by paying half the dealership should be responsible for replacing the turbo
Deshown Wright was hands down the best salesman I have
Deshown Wright was hands down the best salesman I have ever dealt with! Make sure you ask for him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Deborah , we're happy you found our staff to be so supportive during your experience here at Gerry Lane Chevrolet.
Deshown Wright My service was the best I am so happy with
Deshown Wright My service was the best I am so happy with my car He a excellent dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman lied about warranty
Purchased a used vehicle and was told there was a 30 day warranty 20 days after purchase the turbo went out then was told there was not warranty
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 926-4600 to discuss your concerns, as your satisfaction is of utmost importance to us.
Work was done efficiently in a reasonable amount of time.
Work was done efficiently in a reasonable amount of time. Work was explained very clearly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your positive comments about Gerry Lane Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
Arianna was very helpful and professional and courteous.
Arianna was very helpful and professional and courteous. I would recommend her service to some of my family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
My last two visits with them was bad.
My last two visits with them was bad. The customer service was horrible. The service representatives were very lackadaisical and unconcerned. They were not very accommodating and did not seem to care about my issue.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (225) 926-4600 so we can work with you to make this right.
We would never purchase a Chevrolet from any other
We would never purchase a Chevrolet from any other dealer. Excellent experience with the dealership. Donald Gelpi is an awesome salesman.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your positive comments about Gerry Lane Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.
Entire staff was friendly, knowledgeable and made my
Entire staff was friendly, knowledgeable and made my vehicle buying experience exciting. Great experience overall
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.