Gerry Lane Chevrolet

Great experience shopping for a new vehicle for my wife. Our salesman Damarcus was very good at helping us find what we wanted! My wife loves her new 2025 Chevrolet Trax RS & all the new features it has!! Keep up the great work y'all are doing & i may be back to get me one those new pickup trucks y'all have out there!!!

Had an oil change and everything was fine I Had to wait a little more than an hour in a half but other then that everything was ok

The staff is awesome. Thanks to all of you for great service and attention! I came looking for a used truck and ended up with a new car. Thank you, Christopher Anderson.

Marco and crew seemed determine to confirm every negative stereotype about car dealers. We had an agreement worked out ahead of time by email and only should have had to negotiate the value of a trade-in, sign the paperwork and be gone. The first paperwork they presented substantially deviated from the prior agreement. No explanation for the discrepancy was given. Finally at closing time we were told they would honor that agreement and deliver the car. Over the following two weeks, I was presented a proposal that double charged for an item, quibbled over credits they had previously agreed to in writing and was sent a contract with a bottom line that was more than we owed. Finally, I saw a document that conformed to the email agreement we had prior to going there. A delivery date and time was set. But the adjusted contract was never sent and they ghosted us, leaving us sitting there waiting at the agreed upon delivery time. When finally someone responded, the previously mentioned salesperson said "that unit is no longer available" I asked him to return the unauthorized deposit they had taken from my credit card points. Over the ensuing week, I emailed 4 times, verbally asked twice and texted to get that returned to me. I finally had to spend a few hours getting the credit card to reverse it. We are still dealing with untangling the ONStar, subscription radio and other accounts that were put in our name for a vehicle we never saw.

Great experience from everyone in service department. Job well done. Sandra took good care of me through out the process.

My Cadillac went in for a leak and I had to take it back for the same leak. Been in the shop for three weeks, I still in the shop.

We had an agreement and nothing was needed from me to hold truck til I could make 2 day drive to complete transaction. I drove 600 miles and found out they sold it to someone else before I could get there. They sold it Saturday morning and didn't bother to tell me til 430pm after I had been driving at least another 5 hours. Their attitude about the situation seemed to be tough luck, nothing we can do about it. They don't seem to care and won't call me to talk about it. I guess I was expecting too much for them to honor our agreement and treat a potential customer with a little respect.

Awesome friendly and fast transaction. Our needs were taken into consideration. Our salesman was phenomenal. Took his time and explained all the features of the car.

Craig and the receptionist, who takes all payments, were very professional and went above and beyond to accommodate my wife and myself. From Craig personally retrieving my vehicle in the midst of a chaotic workload, to the receptionist double-checking with us a second time after we made our payment to make sure that we received our vehicle are the little things that make a HUGE difference. Job Well Done!!!

When we purchased the vehicle in 2023, we were told there were 2 free oil changes per year for the life of the vehicle. We were surprised that the Dealership offered free oil changes for the life of the vehicle. From that point forward, we have continued to bring the vehicle to the dealership.for the free oil changes. We have not had any issues with the Service Department. Love dealing with Gerry Lane Chevrolet.