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Nyle Maxwell Pre-Owned Supercenter

(721 reviews)

Reviews

(721 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Experience

Christian was great helping me locate the car I was after via the internet . Once arriving to the dealership he set me up with Alexander who made the buying and number matching a quick easy process . I came back a few days later to complete the paperwork and Lauren helped me and was very educational on all the things I could add to my loan . Overall the whole process was very quick , easy and not stressful at all ! Highly recommend the three of them to all friends and family .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for reviewing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin, Jill! We're thrilled to hear that Christian, Alexander and Lauren provided you with the five-star service that we strive for. Enjoy your new car!

WEB Site is terrible

This is the most dis-functional web site I have ever seen.... Most of the search features don't work, most of the buttons do not work and your automated chat system is worthless.... after 30 minutes I just gave up... terrible...

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Don - I apologize for the trouble you had navigating our website. We want to make the car search process easy, so it's disappointing to see this feedback. If you're still interested, I would be happy to help you. I would also like to get a little more info on which one of our websites you are referring to so we may address this directly. Please consider giving me a call. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

Great Experience

I went in looking for a Jeep Grand Cherokee and as soon as I arrived Jeffrey was there to help, told him what i was looking for and found me the best one with the best deal. He was super fast and also reassuring on what I was getting. I didn’t need to test drive any other cars. I highly recommend others going in and having him(Jeffery) help you find what you’re looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review! We are so pleased to hear that you had a good experience working with Jeffrey here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. We will be sure to let him know that you appreciate his help!

Good Experience New Car Sales Nyle Maxwell Jeep

Very good buying process both for trade-in and purchase price. Sales (Adrian Vega) and Finance ( Kenneth Clark) made it a good experience. Friendly and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review, Clare! We are happy to hear that Adrian and Kenneth provided the friendly and professional service we strive for at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. We will be sure to let them know that you appreciate their help!

2020 Dodge Durango

Great buying experience! Would highly recommend. Took the advantage time of buying any car. Love my new Dodge Durango! Thanks Nyle Maxwell. Will buy from them anytime.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kendall - Thank you for recommending Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! We're thrilled we could provide a 5-star experience for you and we look forward to working with you again down the road. Congratulations on your beautiful, new 2020 Dodge Durango!

I stand corrected, dealer made it right!

I need to correct a post below as I could not delete it for some reason. The dealership representative actually called me back and made the issue right! Thank you for listening and doing the right thing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rich, thank you for allowing us to make things right! We hope to work with you again sometime here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin.

Amazing sales staff and services

Everything was so easy and fast! We were always comfortable and happy. Easiest car buying process we’ve been through. Wouldn’t go anywhere else! We will definitely be coming back for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Zach - For you to say this was your easiest car-buying experience ever makes our day! Thank you so much for allowing us the opportunity to earn your business. We wish you safe driving and look forward to working together in the future. - Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team

Typical Bait and Switch Dealer - Stay Far Away!

Drove 250 miles to check out a Jeep priced online at $41k. Sorry! The price is $54k! We can't help you if you believed the on line price! Even though I complained about bait and switch, they kept the lower price $41k, online for several weeks later.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

John, it is never our intention to mislead a customer and I'm very sorry for any miscommunication regarding our prices. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

Best car buying experience ever!

Salesman , Fred, listened to what I was looking for in a vehicle, as well as wanting a straight forward purchase, without spending the day haggling back and forth . I have never been more pleased, in addition I was able to get an insurance quote that beat the insurance I have had for years! Thank you! Great Team Work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business and the 5-star review! It is our priority to make customers feel confident during every step of the car buying process and we are thrilled that Fred provided this for you. On behalf of everyone at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin, we hope you love your new vehicle!

Worth the Drive! Amazing service!

I was searching all over online for the car I wanted. I came across Nyle Maxwell in Austin (I live in Houston, mind that) and it was definitely worth the drive to get my used car. Not only did they beat the price for comparable cars here in Houston but they made everything easy over the phone and by email. When I came in, it was honestly the easiest car buying experience I have ever been through. When I’m in the market again, I’m going to look here first. Thanks again guys! Shout out to Jeff Midence and Mike Hiler, A guys, lucky to have worked with you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alex - Thank you so much for making the drive out to see us at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! We love to hear that you got the best deal and the best service around. We all enjoyed working with you and would absolutely love to assist with your future purchases. Have a great day!