Land Rover Jacksonville

As always, Land Rover Jacksonville Team provides an outstanding customer service experience! Particularly to Ms Randi Morgan and Mr Chris Dixon who made our transactions so easy. Not to mention another gentleman (forgot his name). who provided us a quite and comfortable room to attend to our important-expected phone-call. Our visit to Land Rover is nothing short but positive experience. Providing my wife and I with a friendly personal approach that made us feel valued. Thank you so much! Sincerely Mr. & Mrs. Joselito Deleon

Daniel my service advisor is the greatest if you had 0ne more like him you probably can get rid of 3 other advisors and save the company a million dollars......$$$$$. All jokes aside my service advisor Daniel is the Best in other words he's the GOAT !!!!!

Outstanding from beginning to end. It took such a good care of me and I’ll always bring my car to the dealership to be repaired.

Disappointed with Service Quality and Follow-Up I’m very disappointed with my experience at Land Rover Jacksonville. I brought my 2018 Jaguar E-Pace in for an oil leak that they diagnosed as an issue with the oil plug. After paying for the repair, I was told the vehicle was good to go. However, within a week, the oil had completely leaked out again. When I picked up my car after the initial repair, it hadn’t even been washed until I mentioned it — a small but telling detail given the cost of service. In 2023, I had already spent over $4,800 on repairs that were supposed to address similar issues, including work on the coolant system. Now, just a year later, I’ve had to pay another $3,200 for additional oil leak repairs and rework on some of those same systems. For the amount I’ve invested in service here, I expected better quality, thorough diagnostics, and accountability for previous work. Unfortunately, my experience has not met those expectations.

They are excellent works anytime I got to the dealer to do all the service They are very good.

Great service department. Very organized and expert. They get the work done in a timely manner.

I came in with an unusual firmware issue in one of the electrical modules in my Jaguar XE, and left with an unmatched positive experience — and a fully fixed issue (11/10)! Every member of the team here at Jaguar was reasonable, professional, and extremely understanding. From service advisor Dan to service manager Kevin and the technicians, they carefully listened, kept me informed, and explored every option to resolve the problem. They even went above and beyond by contacting manufacturer support to ensure the best solution. In the end, they solved the issue in a very cost-effective way, and I could not be happier. I highly recommend this service center to anyone in need of true professional problem-solving!

Customer service: Nine.Eight 9.8 Maintenance Nine.Eight 9.8 Loaner/ Transportation Nine. Nine 9.9 Wonderfully experience

1st Class professionalism in every way. The superb service matches the caliber of the automobiles.

Mary and the dealership are always top notch service we have to have done. She is very knowledgeable.