Reviews
Sales
Great job personable salesperson Nice facilities
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Review
Always great service at McLane Ford we have been dealing with them for many many years. Matt does a great job selling, finance is wonderful and service department is very accommodating. We plan to continue to buy and service our vehicles at McLane!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Susan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Owner
Perfect! It was easy and just what we wanted. We will buy more in the furture
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi William, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Best new car buying experience to date
Buying a new car during these times requires a lot of trust / honesty and lastly, patience. Matt Self (salesman) checked all these boxes. Overall a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello there! We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Great Sales Experience
From the moment Vehicle was ordered to the final signature McLane Ford took care of us and continued to update date us through the timeline of receiving our New vehicle. Took the time to assist in setting up the technology package, and guiding Us through the safety features. With the new process of buying vehicles, McLane Ford has transitioned flawlessly and continue to provide a great sales experience and keep the excitement of receiving the vehicle alive. This is my 2nd vehicle provided by Mclane Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Christopher, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Amazing Experience
10/10 amazing experience. They treated me like family and answered any questions I had! My dealer was able to accommodate me and help me get the car of my dreams!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello there! We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Honesty is the Best Policy!
I live in Kerrville, Texas. On February 18, 2022, I took my Ford F-250 to the Ford dealership in Kerrville, Texas as my air conditioning not working. I made an appointment. It took three days for them to get back to me in regard to the problem. The estimate to fix my air conditioner was going to cost $4,778.29. I thought this was rather high. Though I paid $155.00 to get it diagnosed, I decided to take my truck to another dealer. I took it to McLane Ford of Fredericksburg, Texas. I did not tell them that I had an estimate from the Ford dealership of Kerrville. They diagnosed my AC system and quoted me a price of $1,617.40. Of course, I went with the lower price. As of today, August 13, 2022, I am very satisfied with their work. My AC is working great! I did go back to the management of the Kerrville Ford dealership and showed them the quote from McLane Ford of Fredericksburg. The management had all kinds of excuses as to why their price was more. To include, that McLane Ford just wanted my business. I also asked why they were going to charge me $957.69 for an AC compressor when McLane Ford charged me $603.64. The management of the Kerrville Ford dealership advised me that it was probably an off market compressor. McLane Ford advised me that they do not use off market compressors. Needless to say, my next truck will be from McLane Ford! I will also be using their great service department for my vehicles!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jim, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Wonderful Dealership
Seamless. Professional. My salesman, Tava Hamilton, provided excellent guidance through my purchase and walked me the through operation of the vehicle. Joel Castro, F&I Manager, was very cordial and knowledgeable, and carefully explained all the title transfer documents. Kenny McCarty, Owner, spoke with me and my wife at length and congratulated us on our new purchase. And even though there have been economic difficulties as we are all aware of, there was no price gouging. The car was offered to us substantially below sticker. This is the third car we have purchased from McClane Ford this year. I doubt that we will ever purchase a car from another dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Dewitt, we appreciate your feedback of our Staff's outstanding service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Great service
Made the entire process quick and easy. Will definitely buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
owner
great service, and support. easy buying experience thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase