Reviews
Great Dealership
Hugh selection of vehicles to choose from. The whole staff was very courteous and helpful. The facility was very clean and set up well. My salesman, Dave Webb, and Finance Manager, Chad Jennings, was very informative and helpful with my purchase. Overall good experience buying a new Fusion. Time well spent on a very busy Memorial Day weekend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Planet Ford is proud of our huge selection and savings. We are glad you were able to find the Fusion you wanted and enjoyed your buying experience. Dave, Chad, Jeffery and our team appreciate you choosing Planet Ford and letting us help you with your new Ford needs. Please let us know if you need additional assistance, we are always here to help.
Good but way to long time spent at dealership
The salesman was very nice. Did not care for sales manager. The process takes way to long. Should not have to spend 5 hours at a dealership to purchase a vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you choosing Planet Ford and sharing your feedback. We strive to provide a top-notch experience and apologize that your experienced a longer than normal time in the dealership. We do hope you will let us know if we can do anything further to assist you and hope you enjoy your new vehicle.
Best dealership!
I just bought my third vehicle from planet. John Ryan, and Jason Sampson are amazing salesman. I will buy again from them. Highly recommend planet ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brad, Thank you for choosing Planet Ford in Spring for a third time. We truly appreciate you allowing our award-winning team to earn your business. Thank you for sharing your feedback about John Ryan, Jason and our team. If you need anything down the road, please let us know. Enjoy your new vehicle!
Excellent Service
Great car buying experience. Sales Staff was very courteous, and the finance team worked hard to get us into our desired vehicle. Paperwork was a breeze on their new automated platform.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Planet Ford in Spring. We are happy to read that Jamie and our award-winning team we're courteous and helpful. We always strive to provide total customer satisfaction. If you need anything, please let us know. Enjoy your new vehicle!
Great team and wonderful service!
My entire experience with Planet Ford was very satisfying. We were greeted at the door by a pleasant receptionist. The salesperson met us promptly and took us look at the vehicle we were interested in. After making a decision to purchase the vehicle the paperwork and sales transactions all went smoothly. The vehicle was quickly washed, cleaned and serviced and delivered to the door. A representative explained all of the features of the vehicle and we we were on our way. The whole process took about two hours. The waiting rooms were comfortable and we were provided cold water and kept informed throughout the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dwayne, thank you for choosing Planet Ford in Spring. We appreciate your choosing Planet Ford for your new vehicle needs and for taking time to share your glowing review. We love that you not only had a great experience, but also enjoyed our dealership. Please let us know if you ever need anything additional. We're always here to help.
Poor service
Misleading / poor communication from your service advisor. No feedback regarding status although I was clear with my intentions and left a cell phone number and e-mail address...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to learn of your experience and do want to be attentive. Our Director of Fixed Operations, Brad Stapp, would appreciate you calling him so he can assist you personally and learn more about your visit, so we can see what we need to do to improve. Please feel free to call him at 281.539.4968
Best Sales Car Purchase
I just purchased an F-250 4x4 from Planet Ford and could not be happier. So happy, I mentioned my purchase to my brother, and within a week he went there and also purchased an F-250 4x4. The salesman, Stephen Tucker was outstanding, so if you go there, ask for him by name. Also, Mike Romero, the Sales Manager was great to deal with and ensured I received a great deal on my purchase and my trade in. Best overall shopping experience I have had with a new vehicle purchase. Stephen and Mike are a great team and handled everything perfectly. No haggling, no pressure, just fair business discussion and closed quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new Ford F-250! That's a great truck and we appreciate you allowing the Planet Ford in Spring team the opportunity to help with all of your automotive needs. We would also like to thank you for taking time to share your feedback. Should you need anything additional, we are always here to help.
Great experience.
Francis Ramos did an amazing job. She was responsive and very helpful. Then Charles Prince (Sales manager) was great and really helped us. David Sherman with Finance did a great job as well. This was the best car buying experience we have ever had. We will be back in about a year to buy my wife a car. This team was great, we would recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Planet Ford and for your review. We love reading that our Ford dealership team did a great job and helped our wonderful customers. When you're ready for a new car for your wife, or if you should need anything additional, please let us know. We are always here and happy to assist.
Excellent Service
My experience with Planet Ford was exceptional. From the time I stepped in the door, without an appointment, i had little wait before I was on the lot determining my requirements for a new vehicle with a knowledgeable sales manager. Planet Ford's ability to price match their competitors is exceptional and hard working staff earned my trust. After all of my fairly picky requirements, it was determined through a thorough search that the vehicle I wanted was not on their lot, but they went out of their way to locate it and have it delivered if I wanted it. They know how to treat a customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for allowing Planet Ford in Spring to earn your business. We're thrilled to read that our team was able to help you with all of your automotive needs. If we can ever be of further assistance, please let us know. Enjoy the new vehicle!
Outstanding Dealership and service
Our sales person, Devin Duoto, was outstanding. He was friendly and very helpful. He made sure we were taken care of from the minute we walked in until we left with our new car. I would highly recommend this dealership to anyone looking to buy a new Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Planet Ford. Congrats on your new Ford. We are happy that Devin and our team were able to help you with all of your automotive needs. If we can be of assistance down the road, please let us know.