Reviews
Horrible customer service in service center.
Horrible customer service in service center. I’ve been in the dark about my vehicle I had dropped off for the second time for same issue. It’s been 1 week now. I NEED to call and call to get same response of, “it’s being diagnosed now”, about vehicle. By either my service advisor Richard or by some other person because he refuses to communicate with me after my many attempts to get updates.
Horrible customer service in service center.
Horrible customer service in service center. I’ve been in the dark about my vehicle I had dropped off for the second time for same issue. It’s been 1 week now. I NEED to call and call to get same response of, “it’s being diagnosed now”, about vehicle. By either my service advisor Richard or by some other person because he refuses to communicate with me after my many attempts to get updates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Joey, I'm sorry to hear about your experience with our service center. It sounds frustrating not getting the updates you need, and I apologize for any lack of communication on our part. Please reach out so we can address this issue promptly and keep you informed moving forward. Thank you, Loren Roberts - Service Director - (210) 477-8300
Would not recommend very unsatisfied with this company ,
Would not recommend very unsatisfied with this company , they smile in ur face to make a sale and feed u lies then afterwards when something is wrong with the car 3 weeks after u got it they say oh u have to pay for all maintenance cost even though my car has 1 year warranty . The sales agent are 100% unprofessional, they talk to u like a child . All I got to say is RUNNNN DO NOT COME HERE U WILL REGRET IT IM OUT OF 4,800 in 3 weeks and they won’t even let me trade in the lemon they sold me
Would not recommend very unsatisfied with this company ,
Would not recommend very unsatisfied with this company , they smile in ur face to make a sale and feed u lies then afterwards when something is wrong with the car 3 weeks after u got it they say oh u have to pay for all maintenance cost even though my car has 1 year warranty . The sales agent are 100% unprofessional, they talk to u like a child . All I got to say is RUNNNN DO NOT COME HERE U WILL REGRET IT IM OUT OF 4,800 in 3 weeks and they won’t even let me trade in the lemon they sold me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Nice experience.
Nice experience. Good service. Sales personnel were helpful and friendly. The individual who explained to us all the new technology was knowledgeable and very patient. Overall, a positive experience.
Nice experience.
Nice experience. Good service. Sales personnel were helpful and friendly. The individual who explained to us all the new technology was knowledgeable and very patient. Overall, a positive experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, we're delighted to hear that you had a positive experience with our team at Cavender Chevrolet. Thank you for sharing your feedback!
Seamless, smooth, and highly recommend working with Cesar
Seamless, smooth, and highly recommend working with Cesar Sena. He made the buying process really easy. Cesar was highly attentive to details, communicated well, and exceeded expectations. The Cavender Chevrolet facility is top notch from their selection, staff, design/layout, and all the way around.
Seamless, smooth, and highly recommend working with Cesar
Seamless, smooth, and highly recommend working with Cesar Sena. He made the buying process really easy. Cesar was highly attentive to details, communicated well, and exceeded expectations. The Cavender Chevrolet facility is top notch from their selection, staff, design/layout, and all the way around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, thank you for the glowing review! We're delighted to hear Cesar made your experience seamless at Cavender Chevrolet. We appreciate your recommendation and hope you're enjoying your new vehicle!
our sales person was Andy he was awesome .
our sales person was Andy he was awesome ..He was great to work with him. He’s such a great asset to the company. More salespeople so be like him. He truly is great to work with.
our sales person was Andy he was awesome .
our sales person was Andy he was awesome ..He was great to work with him. He’s such a great asset to the company. More salespeople so be like him. He truly is great to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Andy provided you with such a positive experience at Cavender Chevrolet! It's wonderful to know he made your visit exceptional. Thank you for the kind words and support!
Fast Process, Fast Response, Friendly, Courteous, Very
Fast Process, Fast Response, Friendly, Courteous, Very Happy and satisfied
Fast Process, Fast Response, Friendly, Courteous, Very
Fast Process, Fast Response, Friendly, Courteous, Very Happy and satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hortencia, thanks for the 5-star rating of Cavender Chevrolet. We're glad to know our team provided an excellent experience!
Jimmy Young was great, buying the vehicle was easy
Jimmy Young was great, buying the vehicle was easy enough. but there was problems after the sale. I was told they would change the tires which I appreciate but they ended up putting the cheapest tires available, on the company web page it had name brand all terrain tires in which I didn't get! when I was looking at the vehicle I was told it had been inspected but when changing the tires they had to change the breaks on all four wheels. and when the truck was delivered it had/has a dent on the tailgate! two days later i had to bring back the truck for no air conditioning! they ended up having to change the AC compressor! I brought my concerns to the sales manager, but he just brushed me off and gave me no hope in solving my problems! I'm feeling let down and sad about this buying experience and will definitely let everyone I know looking into buying a vehicle what to watch out for when visiting your dealership.
Jimmy Young was great, buying the vehicle was easy
Jimmy Young was great, buying the vehicle was easy enough. but there was problems after the sale. I was told they would change the tires which I appreciate but they ended up putting the cheapest tires available, on the company web page it had name brand all terrain tires in which I didn't get! when I was looking at the vehicle I was told it had been inspected but when changing the tires they had to change the breaks on all four wheels. and when the truck was delivered it had/has a dent on the tailgate! two days later i had to bring back the truck for no air conditioning! they ended up having to change the AC compressor! I brought my concerns to the sales manager, but he just brushed me off and gave me no hope in solving my problems! I'm feeling let down and sad about this buying experience and will definitely let everyone I know looking into buying a vehicle what to watch out for when visiting your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
A great dealership with awesome employees, from the
A great dealership with awesome employees, from the porter to the General Manager. A pleasure dealing with them..
A great dealership with awesome employees, from the
A great dealership with awesome employees, from the porter to the General Manager. A pleasure dealing with them..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that you had a positive experience with our team at Cavender Chevrolet! Thank you for the kind words, and we look forward to serving you again in the future.
I bought a used vehicle from this dealership.
I bought a used vehicle from this dealership. The process was seamless. I was asked once if I would like to purchase any "dealer add-ons" just once. I said no thank you and that was the end of it. No high pressure sales tactics, which I greatly appreciated. The vehicle we purchased need a few items fixed before we made the purchase and the dealership fix the items, no-questions-asked! We found our sales associate to be very pleasant, along with the general manager and the individual that finalized the sale. Our time was respected and everyone we spoke with was exceptionally courteous. I have purchased numerous vehicles from numerous dealerships over the past 40 years. This was "hands-down",one of the most pleasant vehicle purchases I have made in recent years. My hat is off to the staff and management J. M. Atkinson
I bought a used vehicle from this dealership.
I bought a used vehicle from this dealership. The process was seamless. I was asked once if I would like to purchase any "dealer add-ons" just once. I said no thank you and that was the end of it. No high pressure sales tactics, which I greatly appreciated. The vehicle we purchased need a few items fixed before we made the purchase and the dealership fix the items, no-questions-asked! We found our sales associate to be very pleasant, along with the general manager and the individual that finalized the sale. Our time was respected and everyone we spoke with was exceptionally courteous. I have purchased numerous vehicles from numerous dealerships over the past 40 years. This was "hands-down",one of the most pleasant vehicle purchases I have made in recent years. My hat is off to the staff and management J. M. Atkinson
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
J.M., we're delighted to hear that your experience at Cavender Chevrolet was seamless and pressure-free. It's wonderful to know our team provided courteous service and respected your time throughout the process. Thank you for choosing us, and we hope you're enjoying your vehicle!
Great service.
Great service. Very professional and courteous and we have been using them for over a decade.
Great service.
Great service. Very professional and courteous and we have been using them for over a decade.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, it is always a pleasure to assist you. Thank you from all of us here at Cavender Chevrolet!