West Houston INFINITI

Great experience and enjoyed doing business with them. Courteous and very professional. once my lease is complete I feel confident I'll return.

I always have excellent Customer Service with the Service Department!! Jairo Perez does an outstanding job!!! He is ALWAYS extremely attentive to the details, very personable and ensures that EVERTHING is taken care of!!! I genuinely can't say this enough as the service that he provides is invaluable!!! He is a tremendous asset to Infiniti and when it comes to customer care and service he is the BEST!!!

Love the people and cars at West Houston Infiniti. This was my second purchase from this dealership and it will not be my last. I have and will continue to recommend friends and family.

I HAVE BEEN WITH WEST HOUSTON INFINITY AFTER LEAVING SOUTH WEST HOUSTON INFINITY. BECAUSE OF THEIR CUSTOMER SVC REP. JOSH JACOBS IS THE KIND OF SVC REP I HAVE COMPLETE CONFIDANCE IN AN IS ATTENTAVE OF MY SVE NEEDS. if HE WAS TO LEAVE I WOULD FOLLOW. THANK YOU FOR SUCH EMPLOYEES. I LOVE MY CAR

There is still a lot to be said with "a little goes a long way". After mother nature dumped 22" of rain one long Thursday afternoon in Brenham Tx., I was forced into a car shopping market that I was unprepaired for and one that I had not been in for a few years. One Sunday evening after receiving news from my insurance company that my car was totaled, I decided to go online and conduct some research on new cars, in an attempt to narrow the market on my replacement. Monday morning, I experienced another flood, this one however was from the sales staff at a number of the dealships I visited on their website. Somewhat shocked and upset due to the shear number of calls I had received from 7:45am to 8:30am without leaving any contact information or equiring on one of their vechiles. Over the course of the next few weeks, I continued receiving a lot of emails and phone calls even after I stated I was ONLY doing some research and what had happened. What I had thought was going to be a pleasant experience had become something quite different. When the time was right for me to purchase a car, I already knew the make and model of the car I wanted to purchase. Now the decision on where to purchase. I chose West Houston Infiniti because of how I was approached by Tony, their internet sales person. He, like the others, sent an email, introrduced himself and simply offered his service, and provided contact information in manner in which was professional, respectful and informative, without making me feel that I was incapable of making a dicission without his assistance. He followed up with a phone call when he had valueable information to share, and that information was regarding a dealer discount that was being offered on the 2015 model car I was interested in. I made an appointment, test drove a car, we review the driveout cost. Gave me the piece of paper with total cost of the two cars. I went home thought about it text him my choice of car. The next day we made the deal. We discussed finanicing infor and down payment ranges including lenght of loan and payment amounts. The next call was the loan was approved and ready for signature. The process was very focused, simple and efficient. The experience I had exceeded my original expections and completely changed my car buying experience. Tony and Robert their finance manager both ROCK!

A great experience all all round, I would without a doubt look to buy my next car. Service department was outstanding Thanks

Every time I go there, I'm confused about who I should see when I drop off or pick up my car. Everything else is great but it would be helpful to be directed when I arrive.

Wow, what to say about this dealership?! This is the 6th car we have purchased from West Houston Infiniti. We always go back to them because not only do we get an amazing vehicle, but they always go above and beyond to make sure we have a great experience and ensure all our needs are met. This is a great place, very customer service oriented . I can't imagine car shopping anywhere else! Terry Epps is the best! :)

They made the whole process easy, enjoyable, and not stressful.

Very professional staff who treated my family and I with respect and wanted to ensure our needs were met! I look forward to doing more business here!