Reviews
Fast and great experience front beginning to end!
Fast and great experience front beginning to end! Mrs. Debbie was great along with management and finance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found Debbie to be so supportive during your experience here at Group 1 GMC Southwest. We do hope we can be of assistance in the future. Take care!
GREAT SERVICE, QUICK IN N OUT.
GREAT SERVICE, QUICK IN N OUT..VERY NICE N FRIENDLY HELP...XOCHITL WAS VERY HELPFUL Y VERY FRIENDLY...THANKS FOR ALL YOUR HELP..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Southwest! We do hope we can be of assistance in the future. Take care!
Very disappointed that Sterling McCall doesn't honor the
Very disappointed that Sterling McCall doesn't honor the $49.95 price they advertise on their website. This is the second time this has happened. Why even advertise if they don't honor.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recently bought used Ford Explorer from GMC southwest;
Recently bought used Ford Explorer from GMC southwest; could not have had a more pleasant experience buying a car ever! Debi Roberts was more than helpful in getting repairs done after we bought the car. I would not hesitate buying from this dealership again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your praise and kind comments about Debi. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Found a GMC Yukon on the website , I just needed the
Found a GMC Yukon on the website , I just needed the bottom dollar price off msrp. After about 3 hours a manager told me they do not and will not come off MSRP. It was a waste of time and energy. I could have been calling another dealership instead of being told I will get an answer shortly. Very frustrating, they need to tell customers they do not come off msrp upfront.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience regarding your inquiry about the GMC Yukon on our website.We understand your frustration but pricing does vary between different models and trim levels and not all vehicles will get a discount off MSRP. We value every customer, and we would appreciate the opportunity to discuss your experience further and address your concerns personally. Please feel free to email me at senad@group1auto.com so we can connect. Thank you. Senad Hadzihusejnovic General Sales Manager
The guys where straight forward and even drive the car
The guys where straight forward and even drive the car home for me as it was late and dealership was already closed by the time we where all set and I came with my second car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jonathan, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience having my vehicle serviced.
Great experience having my vehicle serviced. My Service Advisor took time to listen to my concerns and addressed them in detail with knowledge and professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Charged me almost 300 dollar to replace lightbulbs and
Charged me almost 300 dollar to replace lightbulbs and even then didn't fix my issue. They had me terrible service and i hate them.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback. This is certainly not the experience we aim to provide, and we’re sorry to hear that your concern wasn’t fully resolved during your visit. We’d like the opportunity to review what happened, make sure the charges were appropriate, and ensure your original issue is properly fixed. Thank you for speaking with us today. We look forward to your visit tomorrow. Your trust matters to us, and we appreciate the chance to earn it back. Please call 713-776-4654 if you need any further assistance.
Charged me almost 300 dollar to replace lightbulbs and
Charged me almost 300 dollar to replace lightbulbs and even then didn't fix my issue.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. This is certainly not the experience we aim to provide, and we’re sorry to hear that your concern wasn’t fully resolved during your visit. We’d like the opportunity to review what happened, make sure the charges were appropriate, and ensure your original issue is properly fixed. Thank you for speaking with us today. We look forward to your visit tomorrow. Your trust matters to us, and we appreciate the chance to earn it back. Please call 713-776-4654 if you need any further assistance.
My service advisor was excellent, personal, professional
My service advisor was excellent, personal, professional and he made you feel very comfortable. He took excellent care of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.