Reviews
Sterling McCall Buick GMC is wonderful!
Sterling McCall Buick GMC is wonderful!! Service Advisor Basil is the best!! He always takes care of my car when I bring it in for regular maintenance or repair. He is kind, courteous, knowledgeable about every aspect of the vehicle, and patient with me when I ask dumb questions!! All of the people that I have met at this dealership are awesome. From Basil, my Service Advisor, to Chris the Repair Manager, to the guy in the parts department, and to Craig, the General Manager… they are a great team!!
Sterling McCall Buick GMC is wonderful!
Sterling McCall Buick GMC is wonderful!! Service Advisor Basil is the best!! He always takes care of my car when I bring it in for regular maintenance or repair. He is kind, courteous, knowledgeable about every aspect of the vehicle, and patient with me when I ask dumb questions!! All of the people that I have met at this dealership are awesome. From Basil, my Service Advisor, to Chris the Repair Manager, to the guy in the parts department, and to Craig, the General Manager… they are a great team!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The repair department at Sterling McCall GMC is really
The repair department at Sterling McCall GMC is really top notch!! My Service Advisor, Basil, is so wonderful. He has handled all of my cars? regular service checks and most recent repair. The repair department is very comfortable and customer friendly! I wouldn?t take my car anywhere else!! :)
The repair department at Sterling McCall GMC is really
The repair department at Sterling McCall GMC is really top notch!! My Service Advisor, Basil, is so wonderful. He has handled all of my cars? regular service checks and most recent repair. The repair department is very comfortable and customer friendly! I wouldn?t take my car anywhere else!! :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This dealership is prompt reliable and to the point my
This dealership is prompt reliable and to the point my request was completed. My truck came out clean and time manner. Great job guys.
This dealership is prompt reliable and to the point my
This dealership is prompt reliable and to the point my request was completed. My truck came out clean and time manner. Great job guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ray, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Good staff, prompt service and efficient buying process.
Good staff, prompt service and efficient buying process. The entire process was easy to manage. I had a great sales rep.
Good staff, prompt service and efficient buying process.
Good staff, prompt service and efficient buying process. The entire process was easy to manage. I had a great sales rep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Jim, we're happy you found our staff to be so supportive during your experience here at Sterling McCall GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
One would hope that when you take a car for battery
One would hope that when you take a car for battery replacement it would take 30-50 min. No it took 3 hrs. Why? Because they gave a work order for filter replacement for my a/c, rotate my tires, and flush my fuel system. They also did not check my electrical system after battery installation. When I received my car the temp was set at 75f in the car. I then find that my climate control system is not working. I went back next day and they gave me an estimate for $810 to replace high pressure hose and flush the a/c fluid. All these are wrong. I just took my car to another garage and had the electrical system checked and the climate control system was fixed. The cost was less than $200.
One would hope that when you take a car for battery
One would hope that when you take a car for battery replacement it would take 30-50 min. No it took 3 hrs. Why? Because they gave a work order for filter replacement for my a/c, rotate my tires, and flush my fuel system. They also did not check my electrical system after battery installation. When I received my car the temp was set at 75f in the car. I then find that my climate control system is not working. I went back next day and they gave me an estimate for $810 to replace high pressure hose and flush the a/c fluid. All these are wrong. I just took my car to another garage and had the electrical system checked and the climate control system was fixed. The cost was less than $200.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience. We’re sorry to hear that your visit didn’t meet expectations. We’d truly appreciate the opportunity to earn back your trust and show you the level of service we aim to provide. If you’re open to it, we’d love the chance to make things right. Margarita Pochtovaya General Manager margarita@group1auto.com
I have 2 months with my used car I just bought it, and
I have 2 months with my used car I just bought it, and they didn’t even replace my battery with a new one, so I had to pay for it that’s ridiculous thanks
I have 2 months with my used car I just bought it, and
I have 2 months with my used car I just bought it, and they didn’t even replace my battery with a new one, so I had to pay for it that’s ridiculous thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Milyovalles. We’re sorry to hear about your experience and understand your frustration regarding the battery replacement. Your comments have been noted, and we’ll be sure to address this with our team. We appreciate you bringing it to our attention and hope to have the opportunity to improve your experience in the future. Margarita Pochtovaya General Manager margarita@group1auto.com>
Excellent service provider ,just had issues with their
Excellent service provider ,just had issues with their policies when it comes to battery replacement the dealership or manufacturer is not pro customer they are against warranty that is how long battery last and purchase new one warranty should start over once purchased or go to Auto Zone or O?Reily to get your money worth
Excellent service provider ,just had issues with their
Excellent service provider ,just had issues with their policies when it comes to battery replacement the dealership or manufacturer is not pro customer they are against warranty that is how long battery last and purchase new one warranty should start over once purchased or go to Auto Zone or O?Reily to get your money worth
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Judy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
John Ram�rez , the best service advisor ever, kindly,
John Ram�rez , the best service advisor ever, kindly, friendly, helpful and very knowledgeable ,The best facilities and technicians in town, The express service is very convenient
John Ram�rez , the best service advisor ever, kindly,
John Ram�rez , the best service advisor ever, kindly, friendly, helpful and very knowledgeable ,The best facilities and technicians in town, The express service is very convenient
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jose, thank you for your kind review; we are happy to pass your comments to John here at Sterling McCall GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
At the same time, record the car inspection process for
At the same time, record the car inspection process for customers to see! I really like this!
At the same time, record the car inspection process for
At the same time, record the car inspection process for customers to see! I really like this!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Tam, thank you; we appreciate your feedback! Thank you again for leaving us this response!
I bought my vehicle new at Sterling McCall and have
I bought my vehicle new at Sterling McCall and have relied heavily on there service department when I needed to.
I bought my vehicle new at Sterling McCall and have
I bought my vehicle new at Sterling McCall and have relied heavily on there service department when I needed to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!