Jon Hall Chevrolet

I am extremely disappointed with the customer service at Jon Hall. My recent experience was frustrating and completely unacceptable, it was clear that customer satisfaction was not a priority. I hope management takes customer concerns seriously and works to improve their service. If you’re considering purchasing or servicing your vehicle here, I would strongly recommend looking elsewhere until they address these issues.

DREAM TRUCK TURNED INTO A NIGHTMARE!!! I recently purchased a $45K truck from John Hall Chevrolet, and while the buying experience started off great, the post-sale support has been nothing short of frustrating. The process began smoothly—I found the truck online, submitted a credit application, and Jamie, my salesperson, reached out first thing the next morning to go over the details. He was professional, responsive, and easy to work with. I drove down from Kentucky to Daytona Beach, and while the initial financing didn’t go through, the team remained upfront and didn’t push unrealistic expectations. About an hour after leaving, they called back with a deal in place, and I returned the next morning to finalize the purchase. Everything seemed great. That feeling didn’t last. After only one week—and having driven the truck only from the dealership back to Kentucky—the DEF heater failed, putting the truck into limp mode and making it undrivable. When I contacted the dealership for assistance, I was essentially told, “It’s a used truck, not our problem.” I completely understand that buying used comes with risks, but there’s a difference between normal wear and tear and a major failure happening within days of purchase. The fact that I haven’t even made my first payment yet makes this situation even more frustrating. I trusted this dealership’s claim that they inspect their vehicles and stand behind what they sell, but clearly, that trust was misplaced. A dealership’s true reputation isn’t just built on how they sell cars—it’s built on how they treat customers when things go wrong. Unfortunately, once my sale was done, so was their customer service. If you’re considering buying from John Hall Chevrolet, be warned: they’re great while you’re signing papers, but don’t expect any support once you drive off the lot.

They offered me 2k more for my trade-in than Bob Steele did. They also beat the out the door price by over 5k for the same new truck.

The sales person and sales manager were great to work with. I got the car I wanted for the price I offered.

False Advertising Had a car advertised with a certain mileage come to find out it actually has 20 times the amount of the advertised mileage and they are still trying to charge the same price for the vehicle listed with 20 times the mileage listed and not making any kind of deal on the vehicle. Horrible business practice and false advertising. 2024 Chevrolet E-Ray | 1G1YL2D45R5500165

By far the best customer service I've ever had at any dealership. They gave me a fantastic deal, and did everything they could to make the experience as enjoyable as possible

Fast prompt service. A pleasure to deal with?.the employees are great. The waiting area is clean and has everything you could possibly need while you wait

Brandon G and the team at John Hall were accommodating and professional. We purched a Trax for our daughter and she ❤️ it.

Chris that I worked with was awesome. He is a true asset for Jon Hall.

Buyer Beware. This place is what makes car sales people and dealerships look bad. Stay away