Key Scales Ford of Leesburg

Tom was a great service advisor. Previous service advisors were not very friendly and you can tell they were unhappy.

What a great experience buying a vehicle at Key Scales Ford.Everyone there is helpful and actually treated us like family. Brianna our sales person,Randy the GSM,and Erin our finance manager were all great and it starts off with a Sales Person Brianna to get it all started.Thank you Brianna and all the rest of the fine people there.

I stopped in today for some technical advice for a Ford Edge we purchased in Upstate NY over a week ago and Calvin Reed is definitely your “vehicle specialist “. Rey kind and professional. Thank you Calvin for helping me. Judy

Great service at Key Scales Ford, and Hunter Graf is a great salesperson! He addressed all my concerns and questions about the Ford Mustang I was interested in and was very friendly, helpful, and knowledgeable. Not once did he put pressure on me. I highly recommend this dealership.

The purchase went well of course the sales guy which was the best there has left. However, all those warranties and extra services you purchase that you are supposed to get refunded for when you sell the vehicle is a whole other story. I sent in the bill of sale and it's been 5 weeks. When I called the finance department to check on the status I was told it could be 90 days. I have bought/sold over 12 vehicles in the past 15 years. This has never taken more than 2 weeks. My husband just got a new car and received his warranty refund from Kia in 8 days. So why does it take this dealership 90 days? They are not submitting the paperwork timely or holding onto the money. Don't buy from here unless you plan on keeping the vehicle for life.

Customer service is the pits. If I could give a negative rating I would. Every member of the service staff is rude and acts put out to take care customer’s needs. Horrible service, no one is kind or caring. Denise acts like taking care of your servicing needs are taking up her time. Brandi doesn’t return calls or communicate, it took her 10 days to call me about my recall items while they had my car. Brian, the service manager, is his title but he is rude and uncaring and Lenora the GM, doesn’t hold her employees accountable and makes excuses for their poor service. Steer clear of this place.

I got a 2012 Escape with 23000 miles it's absolutely perfect they even drop the price to include the taxes so I got it for the amount of money I h a d to spend thank you Erin Potts

Did not purchase here so can comment on dales but service is a joke. Took car in for repair of a part covered under warranty but because of another repair needing to be done they refused to do the work on the warranted part. We explained our son was a mechanic so we would prefer any other work to be done by him. I guess they didn’t like that so they refused to even cover original factory warranted part. They said it was POSSIBLE that other bad part may have caused warranted part to go bad so we even went as far to say we would sign something as acceptance that there was no gaurentee of part due to other work needing to be done . Nope if they couldn’t get us for the big bill then they wouldn’t do warranty work. This is wrong !!! They charged us $158 to keep our car a day longer than expected and could care less about customer satisfaction. I hope everyone will consider driving somewhere else because like many others they only care about the sale then after that you do not matter. I want to make sure people don’t make the same mistake we did.

To whom it may concern, I am writing this email in regards to a car, my mother and husband bought on July 22, 2020 at Key Scales Ford located at 1719 citrus blvd. Leesburg, F.L. 34748. The car, a 2019 Ford Fusion had an odometer reading of 10,605 miles on it when Audrey Leudeman( my mother) and Anthony Chiappa drove the car and bought it. Our salesperson was Erin Potts. Erin assured us the car was great. She had it had a manufacturer warranty, a separate warrently from the dealership itself, and the owners of the car bought and paid for a 3 warranty to make sure everything was covered! That night after we drove the car home, after the dealership had already closed for the day, my husband noticed that the computer screen froze up, we couldn't work the radio and the wipers were going on by it self, the airbag and engine light came on and the next day when my husband went to start the car to go to work it would not start. My husband waited about a half and hour and the car finally started. The co-owner of the car, my mother brought the car to the dealership the very next day this was on 7/23/ 2020 and told them what had happened, the service dept said they were to "backed up" to look at it, so the salesperson with another person came out looked at the car, and told us car was fine, we just didn't know how to work all the electronic features. Erin told us to bring my husband in when he was off and he would go over everything with him. we did and she went over everything, Two days after they bought the car this happened again. The car would not start, lights on dashboard came on( check engine light and airbag.) So at this point we brought the car back to the dealer, telling them we didn't want the car and told them we wanted my moms van that she traded in back. The saleswoman Erin told us it was too late to get our trade in back, assured us everything was fine with the car, and that the service dept would look at it. When we tried to make an appointment with the Service dept, they told us they were to be backed up and we would have to leave our car there for 2 to 3 weeks! This is our only car, and they wanted to hold it that long. We had to get it fixed so we made an appointment for the end of Sept, The day of the aponment the service dept called and canceled! I contacted Erin and she assured us everything that we had been telling her was going on with the car was under warranty( and I have texts to prove it) On Oct 5 2020 we finally got the car into the service dept, We rented a car, I am disabled and I am having surgery oct 8 so I needed transportation Oct 5 the Service Dept called us that evening, telling us we "either chewed up. or pulled out wires in the car) This was told to us by Matt, so nothing was covered. They are now charging us over 300 to replace the part and we also found out today they are reusing the part because we told them we had a few warranties and they said its not covered. Not only did they rip us off on a car that doesn't work but now until we pay the money they want they will not release the car to us. We are asking for the media's help. We want the car dealership to pay for our rental car and the car repairs.

Wonderful ,Courteous and Respectful service given By Key Scales Ford Sale Staff. Douglas Hoy and Lakira Kiner. Made us feel like part of the Family. Love my Ford Flex. Gorgeous!! Thank you for a wonderful experience. God Bless🙏