Reviews
Write a reviewSideView mishap
After breaking drivers side view mirror, FORD service ordered a new one within days and was installed quickly and in a timely manner. Very pleased with entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brandon Ford Oil Change
Went in for my first oil change and was done within 45 minutes. To my surprise there was no charge so no complaints from me. Great dealer and the people are very helpful when you arrive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Department
I had a great experience with the service at Brandon Ford. My only wish is for the people who answer the phone in the service department - I wish they could have told me when I called whether they had a deal on oil changes. They referred me to the website...I was on my phone and was unable to find it at that time. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great people and great service all around!
I had my car in for repair in the Body Shop and Larry was an excellecnt representative of your company. My car then was sent to the service department where Buddy took care of my car bringing it up to snuff for maintenance. Buddy is a great representative for Brandon Ford too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding Service, AGAIN!
I brought my Explorer in for repairs and all was great. Buddy Wisham treats me like family (were not) and just wants to give great service and always has Brandon Ford frist so we return, he is right on. Thanks Buddy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great dealership and Service
I have never dealt with a more curtious or friendler dealership than Brandon Ford. I purchasted my Ford in 2009 (2nd owner) and it's still serving me very well even with the many trips I've taken to VA. and surounding states. Their service department is very efficient, time conscious and customer oriented.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Department
The service department is one of the best I have used for my autos. There have never been any hidden fees or added costs that I have encountered at other dealer service departments. Quick service (oil change, lube, etc.) is just that, quick. Usually in and out in about 30 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change
Excellent prompt service w/o appointment. Scott in service was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase