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Crown Buick GMC

(1,113 reviews)
2023 national dealer award
View 25 awards
2023 national dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Buick GMC from DealerRater.

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Another excellent service experience

As always, Bill Hevel and the Crown Buick service team took excellent care of me and my Chevy Sonic. I just needed routine maintenance but Bill still took the time to go through everything with me and also explained what was coming up as far as service that would need to be performed on my car in the near future. A+ service this is why I will never go to anyone but Bill!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tammy was very helpful and patient with me

Thank you Tammy for your patience you were very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Awesome sales lady

I drove 2 hours to this dealer as a result of talking with the saleslady, Amy Simpson. She had the car all set up for the test drive upon my arrival. No wasted time. The negotiations went smoothly and in a timely fashion. Amy was awesome. RonM Ocala, FL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Crown Service..... excellent

We stopped by at Crown because we weren't satisfied with other dealers on issues with our 2006 Solstice. Our service advisor at Crown Bill Hevel was very knowledgeable about our car. We discussed several issues that needed attention and felt much better about them after our conversation. It was a no brainer to set up an appointment and let Bill and his team take care of our car. Also I had been to their parts department in the past for various needs, and they also were very helpful and trustworthy. I highly recommend this dealership for all your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Service!

This was my first visit to Crown Buick and I will not take my car anywhere else. My service advisor David Biagi was fantastic, he was very friendly and took the time to listen to all of my concerns. After evaluating my car, he called to explain the repairs that were needed and kept me updated on the status of the repairs. I was also offered a loaner car but declined. Major repairs were completed in less than 2 days. The service I received was top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service team

Dave Biagi is always very down to earth and welcoming. He keeps me updated on progress during service visits. I have had several experiences at this service center and all have been consistent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service as always

Dave Biagi got me in and out and Craig Blacklidge and his staff always provide a fantastic experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Customer Service

Craig Blacklidge always goes way above and beyond to give our family the absolute best care possible. Recently referred to Bill Hevel for service and couldn't have been more satisfied with the A+++ customer service he provided!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding Customer Service!!

I have been shopping around looking to my old outdated car for some time now. I have read good reviews about Buik GMC so I decided to see what my options were. Christopher Tobolski was so knowledgeable and friendly, he had great customer service and a smile on his face!! I highly recommend him personally to anyone looking to purchase a GMC in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Marlene Yinger .Review for Michael Clark .

I would like to thank Mike Clark for all the help in trading my vehicle Chevy Equinox . He is a very professional individual.. Mike went above and beyond my expectations... I am very satisfied with patience and his friendly attitude .I will strongly reccomend him to my friends ...Thank you very much Michael Clark !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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