Sunrise Ford

Customer service at Sunrise Ford service department is TERRIBLE!!! To say that I will NEVER be going back would be an understatement! Sara Haney was fine. What happened was not her fault. She was only doing what she was told. However, the person I spoke with prior to her on Friday, 4/11/25 at 8:41 am gave me misinformation about my battery warranty, and what would be covered. She told me that I wouldn't have to come out of pocket at all if my vehicle battery was bad. Regardless of being inside a battery warranty period or not. I specifically asked about that, and was told that if it's got low voltage with acid coming out, it's an automatic replacement. So much to my surprise, when I went to the dealership, was told that the battery was bad with acid all over the terminals, and that it would cost me $315 to replace it, to say that I was shocked, and aggravated would be an understatement. The manager, Steven Neidhardt, did nothing to try and honor what I was told when I initially called, other than giving me $50 off of a $315 quote! He told me that he would educate his employees so that no one else would be given the wrong information on warranty products. I told him that I've been a customer of the Sunrise Ford dealership for over 10 plus years. And his response was, "Well if you had come here for your oil changes, we would've taken care of you"😳 WOW! Then, come to find out, I was only 41 days outside of my "battery warranty" and the manager still did nothing to rectify the situation outside of trying to sell me a battery for $265. I will NEVER be returning to Sunrise Ford again! As well as, I will be telling anyone, and everyone, of the terrible customer service I received from there! Pretty sad when you lose a loyal customer of 10 plus years!

I waited while my truck was serviced . Everyone was helpful the waiting lounge was pleasant and i got some work done on My laptop while i waited. Good experience

It was my first time at Sunrise Ford and Trevor was wonderful and is why I will be coming back to Sunrise Ford and also referring to friends.

Took vehicle in for recall and when I received vehicle back had issues that never did before.

The staff at Sunrise Ford had wonderful customer service and were very pleasant to deal with!

Good, would recommend to others. Very informative and knowledgeable. Thank you for helping with all my questions.

When I first arrived with my vehicle for service they immediately started to check in my vehicle and diagnose the problem with it

Service guy was Great, easy to Communicate with, Lyft Ride to and from my home, Thank Goodness. When will the Owner(s) of this Dealership put some Money into Renovations, the Rest Rooms and Waiting Room feel like something from the 80’s. Most likely will go south for future Service Appointments…

The estimated cost for new transmission was three thousand dollars higher than anyone else in the area when I advised them about the difference they did nothing

They where on there A game Everyone took the time to help with my purchase at Sunrise