Reviews
Clean lobby and bathrooms
You get right in and if you need a ride someone they take you so you don't have to waste time in the lobby
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Excellent customer service! Buying experience is great! Knowledgeable sales people on Cadillac's. I will definitely buy another Cadillac at Bert Ogden.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding Service Provided
Mr. Lupe Garza, Cadillac Service Manager, did an outstanding job in taking care of our needed service. He kept us update all throughout the process. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome Service!
Everyone was super friendly and worked fast to get us what we were looking for. Vehicle purchased was just what we were expecting and best of all was the excellent customer service provided overall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cadillac Service
Lupe & his Cadillac service staff are exceptional. Recently had some body work performed on the Escalade & the body shop did great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janie G
Went in for regular oil change. They took care of a recall while the vehicle was there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Entrepreneur
I needed service. I have been completely satisfied with everything relating to a Bert Ogden Cadillac
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your 5 star review! We're always happy to hear from a happy customer! Please come back and see us anytime!
Oil change
Oil change took 3 hours and on the report it showed I got a complementary car wash which I didn't and I didn't even get a vacuum
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Angela! I'm sorry to hear about your experience with our dealership. I'd like to hear more about your visit. Please feel free to contact me at amber.turner@bertogden.com or (956)391-6756. Thank you for your time!
Cadillac Service
I am very pleased with the repair and the service. Thank you Mr. Garza and the rest of the personal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you kindly for your 5 star review! Dale gas!
Service
Excellent and very kind people helpful I will return back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase