Reviews
No issues no games we couldn’t make a deal but they we’re
No issues no games we couldn’t make a deal but they we’re straight up no smoke and mirrors can’t ask for more than that 👍🏼👍🏼🇺🇸🇺🇸
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bad Customer Service Experience
Extremely disappointed with how the manager and sales person handled our appointment at Beechmont Subaru. According to the sales person, a couple had just test driven the car we were looking at and had walked away (left the dealership) from the car. We test drove the vehicle - which was "available" and were ready to put a full cash offer. That's when the sales person came back and said that the car was already sold and the manager had the keys. The way the situation was handled took us by surprise since we had driven with our two year old to look at this vehicle. Are you telling me that a customer that walked away from the car is more important than someone that was willing to buy it right there? And for full asking price? We've had multiple Subarus over the years and will never do business with this dealership again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Affonso, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to our General Manager, Dan Mercurio, at 513-388-4415 and we will do our best to make this better. We hope to hear from you soon.
Extremely disappointed with how the manager and sales
Extremely disappointed with how the manager and sales person handled our appointment at Beechmont Subaru. According to the sales person, a couple had just test driven the car we were looking at and had walked away (left the dealership) from the car. We test drove the vehicle - which was "available" and were ready to put a full cash offer. That's when the sales person came back and said that the car was already sold and the manager had the keys. The way the situation was handled took us by surprise since we had driven with our two year old to look at this vehicle. Are you telling me that a customer that walked away from the car is more important than someone that was willing to buy it right there? And for full asking price? We've had multiple Subarus over the years and will never do business with this dealership again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Sales department was responsive and professional in
Sales department was responsive and professional in helping me purchase a new Subaru. Financing was completed in less than a hour. I have bought four new Subarus from Beechmont Subaru and I will shop there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I've never had an easier vehicle purchase experience.
I've never had an easier vehicle purchase experience. Chase Robison was the sales consultant we worked with for our purchase. Chase is personable, extremely knowledgeable and kept us in the loop throughout the complete purchase process. Chase took the time to help us discern what we want and need in a vehicle and only made recommendations accordingly. He showed us the models and explained the different trim packages that could fit our needs. He is extremely knowledgeable and he made recommendations concerning the new model changes and technologies available. This was not a sales pitch; this was information sharing. It was obvious that Chase' focus was to help us purchase what we want and need. Not what needed to move off the lot that month. When our vehicle arrived Chase set up an appointment with us for delivery. We walked the vehicle, he showed us the bells and whistles. We then met with the finance team and did the dirty work of the purchase. The whole process only took thirty minutes and that was only because of my slow decisions. A day later I received an email. This was an invitation to set up an in-person or virtual meeting with a technician to tutor us in the onboard vehicle tools and amenities. This was an awesome opportunity and a complimentary service that we took the advantage. I was once again amazed at the dedication to service. I highly recommend Beechmont Subaru and the staff. You won't be disappointed in your next purchase experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Barabas Rozsa did a GREAT job fitting me in and replacing
Barabas Rozsa did a GREAT job fitting me in and replacing a wheel bearing right before i left for a trip to the East Coast. THANK YOU!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
On time and efficient and provided good explanations of time, costs and options.. Very courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joyce, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
New Outback Delivered
Highly recommend customer support staff Tom Friesen. Helpful in all areas!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kurt, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
The service department has disappointed me four separate
The service department has disappointed me four separate times now. An oil plug was not installed so I had to return on my way home, there were two times they could not find a tire leak that a local tire shop was able to find and fix in a matter of minutes, the coolant was not filled as it was supposed to be during a service prompting me to have to buy coolant myself before a big trip in case it was something wrong with the car (it was not the car). Then they didn’t install a spark plug correctly, wouldn’t look into it at my next service, and caused me to pay $300 at another Subaru dealer who found the issue. The “free” oil changes have cost me way more than if I paid for oil changes elsewhere. I’d avoid this service at this dealer at all costs in the future (or it’ll end up costing you like it did me).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Beechmont Subaru Service Department
Outstanding dealership with quality service department !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!